https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353131#M62243 Yesterday Tue, 30 Jan 2024 11:34:00 GMT Sharpey2k5 2024-01-30T11:34:00Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1346950#M61882 <P>Every time I try to top up my daughter's phone it will not let me process a payment I have tried on the app and on the browser and still the same</P> Sat, 13 Jan 2024 10:31:10 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1346950#M61882 craig_cowell198 2024-01-13T10:31:10Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1346961#M61883 <P><SPAN>Try using&nbsp;</SPAN><SPAN class="in-article-module__text"><U><A href="https://myaccount.ee.co.uk/fast-payment-payg/" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-72cc0ad5-939d59fa" data-focus-type="mouse">Fast Top-up</A></U></SPAN><SPAN>&nbsp;online to pay by UK bank card.&nbsp;You don't need to login or register anything. All you need is her mobile no. &amp; it doesn't remember your card details.</SPAN></P> Sat, 13 Jan 2024 11:09:50 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1346961#M61883 XRaySpeX 2024-01-13T11:09:50Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1346966#M61884 <P><STRONG>i have managed to top up but I cannot buy an add on it just says error&nbsp;</STRONG></P> Sat, 13 Jan 2024 11:18:58 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1346966#M61884 craig_cowell198 2024-01-13T11:18:58Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1347006#M61885 <P>Could you try texting <STRONG>ALL PACKS</STRONG> to <STRONG>150</STRONG> and following the prompts please, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4227787">@craig_cowell198</a></SPAN>&nbsp;</P> <P>Chris</P> Sat, 13 Jan 2024 13:40:51 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1347006#M61885 Christopher_G 2024-01-13T13:40:51Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353064#M62236 <P>Same for me <span class="lia-unicode-emoji" title=":confused_face:">😕</span>&nbsp;</P> Tue, 30 Jan 2024 08:27:36 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353064#M62236 Sharpey2k5 2024-01-30T08:27:36Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353099#M62241 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4253014">@Sharpey2k5</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>How long ago did you last make a call, send a text or top up the account?&nbsp;</P> <P>Leanne.</P> Tue, 30 Jan 2024 10:31:13 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353099#M62241 Leanne_T 2024-01-30T10:31:13Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353131#M62243 Yesterday Tue, 30 Jan 2024 11:34:00 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353131#M62243 Sharpey2k5 2024-01-30T11:34:00Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353135#M62244 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4253014">@Sharpey2k5</a></SPAN>&nbsp;</P> <P>Can you text BALANCE to 150 and let me know the full reply?&nbsp;</P> <P>Leanne.</P> Tue, 30 Jan 2024 11:36:47 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1353135#M62244 Leanne_T 2024-01-30T11:36:47Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1552578#M72782 <P>same for me</P><P>&nbsp;</P> Wed, 30 Jul 2025 20:15:12 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1552578#M72782 ufyu 2025-07-30T20:15:12Z https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1552637#M72786 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4828854">@ufyu</a></SPAN>.&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>When was the last time you topped up successfully?</P> <P>Speak soon,&nbsp;</P> <P>Katie</P> Thu, 31 Jul 2025 07:53:03 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Keeps-saying-error-when-trying-to-top-up-or-buy-subscription/m-p/1552637#M72786 Katie_B 2025-07-31T07:53:03Z