topic Re: Can't call lebara number in Pay as you go

Can't call lebara number

Doky85 — Mon, 29 Jan 2024 22:39:50 GMT

Hi Folks

As soon as I want to call my partner lebara number, system says I've dialled incorrect number. From other phone I can call the lebara number,, so definitely I've some issue I my sisde, any idea folks what's cause this issue?

Re: Can't call lebara number

Katie_B — Tue, 30 Jan 2024 07:54:30 GMT

Hello @Doky85.

Welcome to the community.

Are you currently abroad?

Is the number you are trying to call a UK number?

Katie

Re: Can't call lebara number

Doky85 — Tue, 30 Jan 2024 07:58:00 GMT

We're both in the UK, same town.

Re: Can't call lebara number

Katie_B — Tue, 30 Jan 2024 08:05:17 GMT

Thanks for confirming @Doky85.

Is the number a UK mobile number?

Have you previously been able to call this number OK?

Katie

Re: Can't call lebara number

Doky85 — Tue, 30 Jan 2024 08:10:00 GMT

Yes, UK number - I was able to call the number last month, I'm not able to
call since the new year.. As I've mentioned before, from none EE number I
can call the number without any issue.

Re: Can't call lebara number

Katie_B — Tue, 30 Jan 2024 08:44:36 GMT

Can you receive calls OK from this number @Doky85?

Katie

Re: Can't call lebara number

Doky85 — Tue, 30 Jan 2024 08:47:00 GMT

Yes, can receive calls from the number. All my settings back to factory as
well.

Re: Can't call lebara number

Katie_B — Tue, 30 Jan 2024 09:01:22 GMT

Thanks for confirming @Doky85.

I'd recommend speaking with our technical care team who can complete a further diagnostics.

Please be sure to keep us updated here on the community.

Katie