topic Re: Re: New pay as you go packs in Pay as you go

Re: New pay as you go packs

soviet1918 — Sun, 28 Jan 2024 15:42:40 GMT

Silly thing to ask i realise lol but how do you add a pack? is it 441 or 150 "Pay as you go"

Re: Re: New pay as you go packs

soviet1918 — Sun, 28 Jan 2024 15:27:45 GMT

I have the opposite trouble i cant add a credit card to my account and no option to do so either .. "Pay as you go"

Re: Re: New pay as you go packs

Leanne_T — Sun, 28 Jan 2024 15:46:21 GMT

Hi @soviet1918

Thanks for coming here.

If you have an EE SIM card you can text ALL PACKS to 150 and the reply will show all available packs 🙂

Leanne.

Re: Re: New pay as you go packs

soviet1918 — Sun, 28 Jan 2024 15:51:07 GMT

Tried that , all i get is Balance/Help vo/Help cr/Help payg/ro & opt out of marketing 1234 that's it .. im using an old T mobile sim ..

Re: Re: New pay as you go packs

Leanne_T — Sun, 28 Jan 2024 15:52:29 GMT

Hi @soviet1918

You would need to transfer to EE to activate an EE subscription pack, if you would like to discuss your options please give us a call.

Leanne.

Re: Re: New pay as you go packs

soviet1918 — Sun, 28 Jan 2024 15:55:01 GMT

But im on EE .. sorry if thats a daft thing to say phones are not my strong point lol

Re: Re: New pay as you go packs

Leanne_T — Sun, 28 Jan 2024 15:56:28 GMT

Can you text BALANCE to 150 and let me know the full reply @soviet1918?

Which pack or add-on do you have at the moment?

Leanne 🙂

Re: Re: New pay as you go packs

soviet1918 — Sun, 28 Jan 2024 16:00:18 GMT

yep got enough for a pack £18+ , up till about 4 weeks ago i could add packs "text to 441 pack10" but all the sudden its all stopped and cant add anything ..

Re: Re: New pay as you go packs

Tommycu — Sun, 28 Jan 2024 16:01:56 GMT

Just log into your ee app and choose what you want from thereSent from my Galaxy

Re: Re: New pay as you go packs

soviet1918 — Sun, 28 Jan 2024 16:04:27 GMT

Cant Tommycu my phones so old it wont take modern apps .. Samsung s2

Re: Re: New pay as you go packs

Leanne_T — Sun, 28 Jan 2024 16:10:20 GMT

Hi @soviet1918

Can you log in through a web browser?

If nothing is showing, please give our pay as you go care team a call and they will be happy to help with packs and your adding a credit card to your account for topping up 🙂

Leanne.

Re: Re: New pay as you go packs

soviet1918 — Sun, 28 Jan 2024 16:13:58 GMT

Web browser's don't work on my phone "it gave that up a long time ago" but i am logged in now via pc .. all i see is Subscription type: Prepay

Re: Re: New pay as you go packs

Leanne_T — Sun, 28 Jan 2024 16:14:58 GMT

Thanks @soviet1918

If there is no option you would need to call us.

Leanne.

Re: Re: New pay as you go packs

soviet1918 — Sun, 28 Jan 2024 16:18:31 GMT

OK thanks might have to ,, bit of a mess i think lol , thanks anyway

Re: Re: New pay as you go packs

XRaySpeX — Sun, 28 Jan 2024 19:19:23 GMT

When texting NUMBER to 150 what network does it say you are on?