topic Re: Phone calls not going through or being received in Pay as you go

Phone calls not going through or being received

Zabi2 — Sat, 27 Jan 2024 16:03:32 GMT

Everytime I try and call someone I get hit with a "you need to top up" and everytime someone calls me nothing comes in on my end. I have topped up £5 and I still have the same issue.

Re: Phone calls not going through or being received

XRaySpeX — Sat, 27 Jan 2024 16:11:49 GMT

@Zabi2 : Where are you?

Sounds like your PAYG SIM has gone into hibernation.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Phone calls not going through or being received

Zabi2 — Sat, 27 Jan 2024 18:38:04 GMT

Thanks for the reply

What number do I need to call to put it out of hibernation?

Re: Phone calls not going through or being received

XRaySpeX — Sat, 27 Jan 2024 18:41:14 GMT

The Freephone no. (Opt 1) in my sig.

Re: Phone calls not going through or being received

Zabi2 — Sat, 27 Jan 2024 18:48:11 GMT

My calls are unable to go through to the number, also answering your previous question I am in London.

Re: Phone calls not going through or being received

XRaySpeX — Sat, 27 Jan 2024 18:50:14 GMT

You are using a diff. phone?

Re: Phone calls not going through or being received

Zabi2 — Sat, 27 Jan 2024 18:59:45 GMT

Thank you, I have now used a different phone and my number is back in service. Thanks a lot

Re: Phone calls not going through or being received

XRaySpeX — Sat, 27 Jan 2024 19:28:13 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.