topic Re: why is it that I cannot topup online ? The card number cannot be entered. in Pay as you go

why is it that I cannot topup online ? The card number cannot be entered.

Guest07 — Thu, 25 Jan 2024 17:22:19 GMT

Can someone please help. I try to top up online via the website. I cannot enter my card number because the space is blanked out.

Re: why is it that I cannot topup online ? The card number cannot be entered.

XRaySpeX — Thu, 25 Jan 2024 17:32:51 GMT

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: why is it that I cannot topup online ? The card number cannot be entered.

Guest07 — Thu, 25 Jan 2024 18:20:10 GMT

Thank you for the suggestion. However it doesn't work. The space for credit card number is blanked out. I really don't understand how Ee could be so inconsiderate.

Re: why is it that I cannot topup online ? The card number cannot be entered.

Christopher_G — Fri, 26 Jan 2024 07:54:24 GMT

Hi @Guest07

Could you try on a different device or browser please? I've tested and it seems to be working for me.

Thanks

Chris

Re: why is it that I cannot topup online ? The card number cannot be entered.

Guest07 — Fri, 26 Jan 2024 12:29:07 GMT

Thank you Chris for your answer. However i still cannot top up with the latest version of Chrome. Obviously Ee just isn't interested in solving this issue,which maybe customer specific. I will move on to another brand PAYG.