topic Re: Service setting in Pay as you go

Service setting

Florin26 — Wed, 24 Jan 2024 17:11:00 GMT

My number has been restricted just couple of days ago, I have topped up just today, any chance that my number to be reactivated?

Thanks

Re: Service setting

bristolian — Wed, 24 Jan 2024 17:55:44 GMT

Pay-monthly phones which have been suspended for non-payment, are usually reactivated 24hours after cleared payment.

Re: Service setting

Florin26 — Wed, 24 Jan 2024 17:58:36 GMT

@bristolian wrote:
Pay-monthly phones which have been suspended for non-payment, are usually reactivated 24hours after cleared payment.

It is not an monthly subscription, just an old number that I use it sometimes as is related to some accounts.

Re: Service setting

bristolian — Wed, 24 Jan 2024 18:25:16 GMT

This would suggest your PAYG phone was put into hibernation for non-usage. Those can be reactivated by contacting CS on 150 from your mobile.

Re: Service setting

XRaySpeX — Wed, 24 Jan 2024 20:03:41 GMT

@Florin26 : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.