topic Re: Data pack subscription fail in Pay as you go

Data pack subscription fail

Jhuz — Sat, 20 Jan 2024 09:33:38 GMT

I top up 15£ and I can't subscribe any packs. What should i do

Re: Data pack subscription fail

Northerner — Sat, 20 Jan 2024 09:35:06 GMT

Hi @Jhuz

Have you tried restarting your device.

Are you in the UK.

Thanks

Re: Data pack subscription fail

XRaySpeX — Sat, 20 Jan 2024 09:38:52 GMT

@Jhuz : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Have you tried texting ALL PACKS to 150? What happens?

Re: Data pack subscription fail

Jhuz — Sat, 20 Jan 2024 12:10:33 GMT

Same problem with mine. Have you solved your problem regarding this matter?

Re: Data pack subscription fail

XRaySpeX — Sat, 20 Jan 2024 12:19:08 GMT

@Jhuz : When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Data pack subscription fail

Jhuz — Sat, 20 Jan 2024 12:26:00 GMT

Last time i used was April 2023. I top up my sim and i can see on my account on ee.co.uk there is 15£ credit

Re: Data pack subscription fail

Jhuz — Sat, 20 Jan 2024 12:28:55 GMT

I tried texting All packs to 150 but failed to deliver

Re: Data pack subscription fail

XRaySpeX — Sat, 20 Jan 2024 12:29:07 GMT

That's 9 months ago. You've probably lost it completely thro' not using it.

Re: Data pack subscription fail

Jhuz — Sat, 20 Jan 2024 12:35:22 GMT

I still receive a confirmation though i top up a credit to my account on my EE sim. Yes im in the uk right now. I couldn't have received any messages if my sim is totally dead.

Re: Data pack subscription fail

XRaySpeX — Sat, 20 Jan 2024 12:51:24 GMT

Well, you might have a few days to get it back. Depends how late in Apr. '23.

Re: Data pack subscription fail

Jhuz — Sat, 20 Jan 2024 13:02:37 GMT

Thank you, i appreciate your help. Hopefully i can get it back to work soon otherwise i just wasted my 15£ top up.

Re: Data pack subscription fail

XRaySpeX — Sat, 20 Jan 2024 15:47:16 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.