topic Re: Refusal of EE to repay remaining credit in Pay as you go

Refusal of EE to repay remaining credit

David2312 — Thu, 18 Jan 2024 15:49:16 GMT

EE refusal on PAYG remaining credit, has anybody else suffered from what is essentially theft of money by EE and managed to recover their money?

although not a large amount it is the principal of taking a sum of money and refusing 2 days after taking part of it to refund,

I have moved to O2 for £8.00 base 25Gb data ,unlimited talk and txt in the region of 40% cheaper than EE

Re: Refusal of EE to repay remaining credit

XRaySpeX — Thu, 18 Jan 2024 16:13:52 GMT

PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment. You agreed to these T&C's when you started using it.

Re: Refusal of EE to repay remaining credit

bristolian — Thu, 18 Jan 2024 16:55:27 GMT

Non-refundability of an offered payment is not theft. EE has never claimed to be the cheapest network, but national benchmarking surveys of the 4 MNO's are generally consistent in their results.

Re: Refusal of EE to repay remaining credit

Chris_B — Thu, 18 Jan 2024 18:48:22 GMT

@David2312 You might want to read the T&Cs that you agreed to upon using the service provided. You can do that HERE if you wish. Point 3 is what you’ll be interested in. You also might want to look up the T&Cs of your new network provider. Just using the service means you agree to the T&Cs of that service provider.