topic Re: SIM cards in remote gate system in Pay as you go

SIM cards in remote gate system

Rosanne58 — Sun, 02 Jul 2023 08:26:02 GMT

I have an ee SIM in my remote gate opening system but with no phone attached. I can top up as it’s PAYG but how can I check the credit level?

Re: SIM cards in remote gate system

XRaySpeX — Sun, 02 Jul 2023 08:33:32 GMT

Re: SIM cards in remote gate system

Rosanne58 — Sun, 02 Jul 2023 08:36:58 GMT

I can’t register it on my ee as they want to send a text to the number but I can receive a text as it’s in a door bell type machin…there is no phone

Re: SIM cards in remote gate system

Christopher_G — Sun, 02 Jul 2023 10:03:36 GMT

Hi @Rosanne58

You can check allowances on the add-on status page.

Chris

Re: SIM cards in remote gate system

Rosanne58 — Sun, 02 Jul 2023 13:11:13 GMT

Thanks but that doesn’t answer my question.I have a gate that is accessed by a remote system that has a SIM card. I know the PAYG ‘phone’ number on the SIM as I use this to top up and I can ‘call’ the gate from my phone to open it.

but what I CANNOT do is check the balance on the SIM. If I try to add this SIM number to my account a message says’ a text was sent to the number to confirm it is you’.

I cannot access the text as it is not a phone…just a SIM in a gate system.

so - my question is - how can I final out what the balance is and have this number added to my account??

Re: SIM cards in remote gate system

Christopher_G — Sun, 02 Jul 2023 13:27:42 GMT

Unless there's a way of doing it on the device itself, I'm not aware of another way than logging into your My EE account, @Rosanne58.

If you can put the SIM into a device to get through the registration, you'll be able to manage it from there.

Chris

Re: SIM cards in remote gate system

ek24 — Mon, 04 Dec 2023 10:12:02 GMT

Did you ever find out how to access remaining credit on your sim for your gates. I'm having the same issue and can't find any answers.

Kind regards

Liz

Re: SIM cards in remote gate system

Rosanne58 — Mon, 04 Dec 2023 10:17:25 GMT

Hi Liz,
No help at all from ee - most disappointing….so I just top up now and then
or when someone tells me it’s not working!
Sorry I can’t be of more help!

Rosanne

Re: SIM cards in remote gate system

ek24 — Mon, 04 Dec 2023 10:20:09 GMT

How do I find out the balance left on my sim card that controls my electric gates please.

Re: SIM cards in remote gate system

ek24 — Mon, 04 Dec 2023 10:23:21 GMT

Hi Rosanne

I can't believe something so easy can be so hard to find out!

Thank you so much for replying to me. Have a great Christmas....hoping you don't miss any deliveries 😉

Kind regards

Liz

Re: SIM cards in remote gate system

Rosanne58 — Mon, 04 Dec 2023 10:25:25 GMT

Many thanks Liz - and Merry Christmas to you too!

Rosanne

Re: SIM cards in remote gate system

James_B — Mon, 04 Dec 2023 10:46:35 GMT

Hi @ek24,

Welcome to the EE Community. 🙂

If you temporarily pop your SIM into a phone, you'll be able to register online so you can manage your account via the EE app.

Hope this helps.

James

Re: SIM cards in remote gate system

Alan_T1 — Wed, 10 Jan 2024 21:53:42 GMT

Hi James

I have the same issue with electric gates. Unfortunately taking out the SIM is not a sensible thing to do. The SIM is contained within a sealed weatherproof box secured with six screws, i.e. not easily accessible and you don't want to risk damaging the waterproof seals.

However, I have found you can get the balance by phoning the help line number. A pain - why can't EE sort this through the app or website?

Alan

Re: SIM cards in remote gate system

Leanne_T — Thu, 11 Jan 2024 07:44:07 GMT

Hi @Alan_T1

To register for an EE account you would be sent a PIN to the number.

If you are unable to remove the SIM to view the PIN, please call us and the team will see if they can register this for you over the phone 🙂

Leanne.