topic Re: Cant use EE voucher to topup my phone in Pay as you go

Cant use EE voucher to topup my phone

steffys — Wed, 01 Mar 2023 08:05:49 GMT

Hello guys,i've recently purchased electronic top-up voucher from tesco.At the moment im unable to use sms service so there is no way for me to send VO+voucher code to 150.When calling 150 the only option that they are having for me is top-up via credit card (i spend 30 mins to listen automated operator for options - nothing about top-up voucher) ,with the mobile app is the same - there is no option for top-up vouchers.How can i finalize my voucher top-up ,please help?

Re: Cant use EE voucher to topup my phone

XRaySpeX — Wed, 01 Mar 2023 08:50:54 GMT

The only to top-up with eVoucher is to text. Why can't you use SMS?

Re: Cant use EE voucher to topup my phone

Rehanahkhan1 — Sun, 01 Oct 2023 22:02:23 GMT

Hi I am having exactly the same problem as you I cannot SMS to give them the voucher details. Did you manage to find a solution. Let me know how you got around this as I may need to do what you have done.

Thanks

Re: Cant use EE voucher to topup my phone

XRaySpeX — Sun, 01 Oct 2023 22:44:58 GMT

@Rehanahkhan1 : Why can't you use SMS? Put SIM in a phone.

Re: Cant use EE voucher to topup my phone

jenn18 — Wed, 10 Jan 2024 08:58:29 GMT

Same problem here. I can’t use Tesco voucher, in EE store they told me I need to call 150 but credit balance is zero.
already had issues before with the Top Up.

did you find a solution?

Re: Cant use EE voucher to topup my phone

Leanne_T — Wed, 10 Jan 2024 10:15:05 GMT

Hi @jenn18

Thanks for coming here.

You can find ways to top up using the voucher on our How to Top-up a Pay As You Go Phone, Help page 🙂

Leanne.

Re: Cant use EE voucher to topup my phone

jenn18 — Wed, 10 Jan 2024 12:05:46 GMT

I tried that but got a text that the voucher can’t be processed. Need to call 150 which I can’t right now.
hopefully they can make it work at a store.

thank you leanne

Re: Cant use EE voucher to topup my phone

Leanne_T — Wed, 10 Jan 2024 12:14:36 GMT

Hi @jenn18

The EE Store will certainly see what they can do help and if needed call 150 for you to discuss this with our mobile guides.

Leanne 🙂

Re: Cant use EE voucher to topup my phone

jenn18 — Wed, 10 Jan 2024 12:44:01 GMT

That’s interesting.

I was there twice back in September and they told me that they don’t call EE service to fix the issue but I’ve to do it myself. Also getting top up voucher wasn’t possible during that time.
So I always purchase them at Tesco.
Happened at the Luton Mall EE store

Re: Cant use EE voucher to topup my phone

Leanne_T — Wed, 10 Jan 2024 12:51:27 GMT

I am sorry to hear this @jenn18

If you call us from another phone on 07953 966 150, the team will be happy to help.

Leanne.

Re: Cant use EE voucher to topup my phone

Anthony_Brown86 — Sun, 07 Jul 2024 11:30:49 GMT

Same problem here. Why we can't use it in another way in 2024 ?

Re: Cant use EE voucher to topup my phone

Christopher_G — Sun, 07 Jul 2024 12:53:01 GMT

Hi @Anthony_Brown86

Welcome to the community.

If you call and speak to our Mobile Care team, they'll be able to take the voucher details and top it up for you through our systems.

Chris

Re: Cant use EE voucher to topup my phone

Anthony_Brown86 — Sun, 07 Jul 2024 13:46:01 GMT

Hi @Christopher_G

Thank you for your response/

But I'm wondering why we can't do it in the app or on our website?

Re: Cant use EE voucher to topup my phone

Christopher_G — Sun, 07 Jul 2024 13:56:24 GMT

It isn't currently an option to use a voucher through the app, @Anthony_Brown86

There are other ways to top up though, like using a card payment through the app/website.

Chris