topic PAYG - Lost my SIM / there is still credit / Can I get another SIM w same number in Pay as you go

PAYG - Lost my SIM / there is still credit / Can I get another SIM w same number

foocindy — Tue, 09 Jan 2024 21:35:28 GMT

Hello,

I lost the SIM card (phonenumber#1) for my (spare) second phone. I checked the myEE web account there is a teeny weeny credit. I know the phone number - will EE be able to send me another SIM for the same phone number?

If that is not possible, I wonder if I get a new SIM, new phone number, will they be able to transfer my credit from phonenumber#1 to the new phone number.

Thanks

-cindy

Re: PAYG - Lost my SIM / there is still credit / Can I get another SIM w same number

bristolian — Tue, 09 Jan 2024 22:51:54 GMT

Contact EE CS to report the affected SIM lost. They can issue a replacement SIM with the same number.

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Re: PAYG - Lost my SIM / there is still credit / Can I get another SIM w same number

Analyn2024 — Mon, 23 Sep 2024 13:37:19 GMT

I lost my phone a long time when I was in the Philippines,.. I'm back here in London last month. And I would like to replace my simcard with the same number. Please let me know what's the steps and I will do it as soon as i have free time. Thanks.

Re: PAYG - Lost my SIM / there is still credit / Can I get another SIM w same number

Linzi_H — Mon, 23 Sep 2024 15:24:05 GMT

Hi @Analyn2024

Welcome to the community.

If you contact us directly or head to your local EE store with photo ID, we can check if your Pay As You Go number is still active. If it is, then we can look at giving you a replacement SIM to keep the same number.

Linzi