topic Re: I have added credit to my phone and when I text PACK10 to 441 they say my reques in Pay as you go

I have added credit to my phone and when I text PACK10 to 441 they say my reques

Posey2023 — Tue, 09 Jan 2024 09:32:32 GMT

I have added credit to my phone and when I text PACK10 to 441 the response is that my request cannot be processed

Posey2023 — Tue, 09 Jan 2024 09:50:35 GMT

I cannot add my pack and I have enough credit

Christopher_G — Tue, 09 Jan 2024 12:25:18 GMT

Welcome to the community.

Could you try texting PACK10 to 150?

Chris

Posey2023 — Tue, 09 Jan 2024 13:07:24 GMT

Thank you for your reply, I've tried that too.

James_B — Tue, 09 Jan 2024 13:53:33 GMT

Has your SIM card been out of use for an extended period?

James

Posey2023 — Tue, 09 Jan 2024 14:08:51 GMT

Thank you for your message. No it hasn't.

James_B — Tue, 09 Jan 2024 14:16:54 GMT

What response do you get if you text BALANCE to 150, @Posey2023?

James

Posey2023 — Tue, 09 Jan 2024 15:30:08 GMT

They reply tells me my credit and then to text PACK10 to 441.

James_B — Tue, 09 Jan 2024 15:58:17 GMT

Are you using a T-Mobile plan, @Posey2023?

When did you last use it for a chargeable service? If it was a while ago, your account could be in hibernation.

James

Posey2023 — Wed, 10 Jan 2024 10:16:24 GMT

Thank you, maybe, but I do use chargeable services .

Leanne_T — Wed, 10 Jan 2024 11:53:21 GMT

To get this looked into, please call us and our mobile guides will be happy to help you get this sorted 🙂

Leanne.