topic Locked out in Pay as you go

Locked out

BR67 — Mon, 08 Jan 2024 19:53:01 GMT

I think I've been locked out of my PAYG phone, because I haven't made enough calls. How do I get EE to reinstate my phone number.?

Re: Locked out

XRaySpeX — Mon, 08 Jan 2024 20:01:43 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Locked out

Northerner — Mon, 08 Jan 2024 20:12:28 GMT

Hi @BR67

Please see here;

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks