topic Re: I cannot use topup credit for add ons in Pay as you go

I cannot use topup credit for add ons

lehtkale — Sat, 06 Jan 2024 16:22:00 GMT

Hi from Finland !

I have lot of credit after top up

If I try to use it for addons or packs I get error which seems to be error on EE website and maybe coming ok later?

Re: I cannot use topup credit for add ons

XRaySpeX — Sat, 06 Jan 2024 16:32:25 GMT

@lehtkale : Have you tried buying packs or data add-ons using the Text Service, thus avoiding the EE website ?

Re: I cannot use topup credit for add ons

lehtkale — Sun, 07 Jan 2024 11:26:40 GMT

Hello!

I am now in Finland

I have a lot of credit but I cannot by packs or addons because app and website give error when I try to confirm.

I cannot send text message from Finland to UK

Re: I cannot use topup credit for add ons

lehtkale — Sun, 07 Jan 2024 12:19:32 GMT

Re: I cannot use topup credit for add ons

NW_Saint — Sun, 07 Jan 2024 12:49:25 GMT

Hi,

You need to give a bit more detail than just that to give readers an idea as to what your issue is.

Re: I cannot use topup credit for add ons

Northerner — Sun, 07 Jan 2024 13:03:14 GMT

Hi @lehtkale

If this is a PAYG SIM was it activated in the UK on the UK EE network.

If you SIM is a pay monthly contract did you activate roaming before leaving the UK.

Thanks

Re: I cannot use topup credit for add ons

lehtkale — Sun, 07 Jan 2024 13:54:52 GMT

I have a lot of Credit(90£) but your website also app do not work.
I tried packs by paying with card(Uk Hsbc) and by topups. When I tap confirm,system indicates error in your system. Same problem by app and website.
I cannot use data at all.
We travel soon to Northern Ireland like many times before This website and app give always error when
tappung CONFIRM

[Mod edit: Please do not post your contact details in this public forum. Thanks]

Re: I cannot use topup credit for add ons

lehtkale — Sun, 07 Jan 2024 13:55:15 GMT

[Mod edit: Please do not post your contact details in this public forum. Thanks]

Re: I cannot use topup credit for add ons

lehtkale — Sun, 07 Jan 2024 13:50:39 GMT

I CANNOT USE textmessage to EE number from Finland

[Mod edit: Please do not post your contact details in this public forum. Thanks]

Re: I cannot use topup credit for add ons

James_B — Sun, 07 Jan 2024 14:31:15 GMT

Hi @lehtkale,

When did you last use the SIM card?

James

Re: I cannot use topup credit for add ons

lehtkale — Sun, 07 Jan 2024 14:35:44 GMT

Today.

I have used it for many years in UK,RI and Finland,always before ok with credit packs. ..

Re: I cannot use topup credit for add ons

James_B — Sun, 07 Jan 2024 14:47:21 GMT

Have you recently had an extended period when the SIM card has been out of use, @lehtkale?

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation.

James

Re: I cannot use topup credit for add ons

lehtkale — Sun, 07 Jan 2024 17:15:43 GMT

Yes you are right,I got help via Facebook from DJ Now everything is ok and working

All good for yoy

Re: I cannot use topup credit for add ons

Christopher_G — Mon, 08 Jan 2024 07:47:17 GMT

Thanks for coming back to let us know, @lehtkale

Chris 🙂

Re: I cannot use topup credit for add ons

lehtkale — Mon, 08 Jan 2024 09:00:47 GMT

Hello!

Yes I have had extended period when Sim was in use

DJ in EE (via facebook)helped and opened it.

Now ok

Thanks to you and all in community