topic Re: Re: Sim card validity abroad in Pay as you go

Re: Sim card validity abroad

Dubai_Hawk — Mon, 01 Jan 2024 09:00:20 GMT

I’ve recently lost Signals on my EE Sim. Is there a way to recover the number? I don’t k know when I last topped up or did a chargeable action. I had Signals throughout except when I entered Saudi last week. This Pay As You Go Sim was purchased in December 2022. Thanks very much indeed.

Re: Re: Sim card validity abroad

Christopher_G — Mon, 01 Jan 2024 10:00:07 GMT

Hi @Dubai_Hawk

Welcome to the community.

If the SIM had entered hibernation, our Mobile Care team may be able to reactivate it, if you get in touch with them

Chris

Re: Re: Sim card validity abroad

Dubai_Hawk — Fri, 05 Jan 2024 11:19:14 GMT

I didn’t find the option on the provided link. Is there a number to contact Care Team? Thanks very much indeed.

Re: Re: Sim card validity abroad

Leanne_T — Fri, 05 Jan 2024 11:30:40 GMT

Hi @Dubai_Hawk

Please call us on +44 (0)7953 966 150 from any other phone.

Thanks 🙂

Leanne.

Re: Re: Sim card validity abroad

XRaySpeX — Fri, 05 Jan 2024 15:53:46 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.