topic Re: balance showing £0 when i paid £15 for the sim in Pay as you go

balance showing £0 when i paid £15 for the sim

jamesB67 — Thu, 15 Dec 2022 20:41:37 GMT

Re: balance showing £0 when i paid £15 for the sim

XRaySpeX — Thu, 15 Dec 2022 21:00:50 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: balance showing £0 when i paid £15 for the sim

jamesB67 — Thu, 15 Dec 2022 21:17:52 GMT

Just says that balance is £0If I try to make a call, it says, sorry you don't have any credit.On my account it just says 'waiting...' Is it possible that it may take a couple of days to activate and then I can enjoy my new SIM? Sent from my Galaxy

Re: balance showing £0 when i paid £15 for the sim

XRaySpeX — Thu, 15 Dec 2022 21:21:14 GMT

It might take a day. At least it says it's waiting.

Re: balance showing £0 when i paid £15 for the sim

Katie_B — Fri, 16 Dec 2022 08:24:39 GMT

Good morning @jamesB67.

Since last night has there been any change?

Katie 🙂

Re: balance showing £0 when i paid £15 for the sim

jamesB67 — Fri, 16 Dec 2022 08:36:52 GMT

No change...today will be day 3, still says I have no credit when I try to make a call. Surely if you pay for a sim card pack it should work instantly 🤷 Sent from my Galaxy

Re: balance showing £0 when i paid £15 for the sim

Katie_B — Fri, 16 Dec 2022 08:40:05 GMT

Thanks for getting back to me @jamesB67.

I would recommend getting in touch with our customer care team on 0800 079 8586 from any landline or provider.

The team will be able to look into your account further.

Please be sure to keep us updated,

Katie 🙂

Re: balance showing £0 when i paid £15 for the sim

jamesB67 — Fri, 16 Dec 2022 09:07:52 GMT

Sent from my Galaxy

Re: balance showing £0 when i paid £15 for the sim

Kris1999 — Thu, 04 Jan 2024 13:32:38 GMT

I just purchased a £15 we SIM card

Re: balance showing £0 when i paid £15 for the sim

XRaySpeX — Thu, 04 Jan 2024 14:37:34 GMT

Good for you, @Kris1999 ! What about it? Please explain your issue & circumstances in greater detail so we may be able to help you with it.