topic Re: How to check my payg balance online with my laptop? in Pay as you go

How to check my payg balance online with my laptop?

Nonmobile — Wed, 03 Jan 2024 21:39:44 GMT

The EE web page says log on to your account at EE.co.uk. I've done that but I can't see any way to get my balance.

I don't want to use an app on y phone or send a text - very poor signal where I am now.

Re: How to check my payg balance online with my laptop?

XRaySpeX — Wed, 03 Jan 2024 21:49:51 GMT

Visit http://add-on.ee.co.uk/status when not connected to WiFi to see your data & credit status.

Re: How to check my payg balance online with my laptop?

Nonmobile — Wed, 03 Jan 2024 22:28:17 GMT

Doesn't work for LAPTOP not phone

Re: How to check my payg balance online with my laptop?

XRaySpeX — Thu, 04 Jan 2024 02:05:51 GMT

What is the lappy connected to & how?

Re: How to check my payg balance online with my laptop?

Nonmobile — Thu, 04 Jan 2024 08:55:47 GMT

Wi-fi - broadband router- wired connection to internet - ee.co.uk

Re: How to check my payg balance online with my laptop?

XRaySpeX — Thu, 04 Jan 2024 10:04:31 GMT

If you mean a mobile router with a PAYG SIM, visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: How to check my payg balance online with my laptop?

Nonmobile — Thu, 04 Jan 2024 11:20:58 GMT

It's not a mobile router with a SIM, it's a standard broadband router connected to the TalkTalk wired/optical fibre network

Re: How to check my payg balance online with my laptop?

XRaySpeX — Thu, 04 Jan 2024 12:37:47 GMT

If your lappy is not connected to your mobile phone you can't check the phone's PAYG balance from the lappy other than by logging into the online MyEE a/c for the phone & going to Home > Plans & Subs.

Re: How to check my payg balance online with my laptop?

Nonmobile — Thu, 04 Jan 2024 15:49:40 GMT

I've logged in to MyEE & gone to Home. There is no "Plans & Subs" visible there

Re: How to check my payg balance online with my laptop?

XRaySpeX — Thu, 04 Jan 2024 15:56:06 GMT

Not like this (near the top)?

Re: How to check my payg balance online with my laptop?

Nonmobile — Thu, 04 Jan 2024 16:15:20 GMT

No, like this...

Switch to Business

EE Homepage - logged in

Hey David,

GOOD AFTERNOON

Link products

Got a phone, tablet, 4GEE wifi device or broadband ? Add it to your EE.

Re: How to check my payg balance online with my laptop?

XRaySpeX — Thu, 04 Jan 2024 16:32:03 GMT

You haven't linked your phone to your MyEE. Hence it can't have any info about your phone or its status.

Re: How to check my payg balance online with my laptop?

Nonmobile — Thu, 04 Jan 2024 16:45:01 GMT

Tried to link but can't receive passcode with non-working SIM

Re: How to check my payg balance online with my laptop?

Nonmobile — Thu, 04 Jan 2024 16:56:56 GMT

XRaySpecX

Many thanks for patience & help. I've now resolved this by landline to EE.

Service had been suspended due to a period of non use and has been reinstated

Re: How to check my payg balance online with my laptop?

XRaySpeX — Thu, 04 Jan 2024 18:00:38 GMT

Yes, it had gone into hibernation. You never mentioned you hadn't used it for a long time.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: How to check my payg balance online with my laptop?

NicO2024 — Tue, 23 Jan 2024 09:39:49 GMT

Hi XRaySpex

I've tried your solution below but seem to be going round in circles a bit. If you have any suggestions, please go ahead!

I want to check data balance on an EE SIM we are using for a portable wifi box.

The card is not used in a mobile phone. All the users are deaf and the phone-up solution won't work.

Is there anywhere you know where on the EE website I can simply add the SIM mobile number and see if there is any data left?

Many thanks in advance!

Re: How to check my payg balance online with my laptop?

James_B — Tue, 23 Jan 2024 11:44:37 GMT

Hi @NicO2024,

Welcome to the EE Community. 🙂

Have you registered the SIM with the EE app or at ee.co.uk?

James

Re: How to check my payg balance online with my laptop?

NicO2024 — Tue, 23 Jan 2024 11:51:40 GMT

Hi James _ thanks for prompt reply. No I haven't. I've just been on and tried to search 'how to register my SIM' and just got directed to the community pages. Can you direct me to a registration page?

Re: How to check my payg balance online with my laptop?

James_B — Tue, 23 Jan 2024 11:58:20 GMT

Hi @NicO2024,

You can either download the app from your app store on your phone or tablet, or register at EE register.

Hope this helps. 🙂

James

Re: How to check my payg balance online with my laptop?

XRaySpeX — Tue, 23 Jan 2024 12:15:59 GMT

@NicO2024 : What solution below? Do you mean visiting http://add-on.ee.co.uk/status ?

In the case of a mobile router, visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available. The earlier suggestion was for a mobile phone.