topic Re: Debit card authorization in Pay as you go

Debit card authorization

Pat0410 — Wed, 03 Jan 2024 14:36:38 GMT

Good afternoon,

I have a problem topping up my account. It's probably a debit card authorization error - I had the same problem before. is it possible to contact with customer services via chat online?

Re: Debit card authorization

XRaySpeX — Wed, 03 Jan 2024 14:39:48 GMT

There is no Live Chat on PAYG.

Are you using a foreign bank card?

Re: Debit card authorization

Pat0410 — Wed, 03 Jan 2024 14:41:09 GMT

I am using debit card from HSBC bank.

Re: Debit card authorization

Pat0410 — Wed, 03 Jan 2024 14:50:43 GMT

Is there anyone here who can help me check my debit card authorization?

Re: Debit card authorization

Christopher_G — Wed, 03 Jan 2024 17:09:20 GMT

Hi @Pat0410

Are you using this fast payment service?

Chris

Re: Debit card authorization

Pat0410 — Wed, 03 Jan 2024 18:00:07 GMT

Hi Chris,

Yes, and when I try to use the card to making a payment, I get an error - "Some errors have occurred"

Re: Debit card authorization

Christopher_G — Wed, 03 Jan 2024 18:26:52 GMT

Could you try doing it on a different device or browser please, @Pat0410?

Chris

Re: Debit card authorization

Pat0410 — Wed, 03 Jan 2024 18:31:08 GMT

Yes, unfortunetly still this same problem

Re: Debit card authorization

Christopher_G — Wed, 03 Jan 2024 18:36:52 GMT

OK, thanks for trying, @Pat0410

I recommend speaking to our Mobile Care team so they can check this for you.

Chris