topic Re: How to get an esim? in Pay as you go

How to get an esim?

answerthepho — Sat, 20 Aug 2022 17:34:52 GMT

Hi all

I've just joined ee with a new PAYG sim. It didn't come with any QR codes. I've registered and logged into my ee (app and website) but I can't find an esim option anywhere. How do you get an esim? Thanks

Re: How to get an esim?

chistery — Sat, 20 Aug 2022 18:15:36 GMT

Hi @answerthepho

EE do not support eSIMs on PAYG at this time.

Re: How to get an esim?

intellix — Wed, 14 Sep 2022 14:11:57 GMT

EE, please update your documentation. Ordered a SIM only, set it up, paid £10 for data, texts and calls and wasted about an hour crawling through the app menus and documentation wondering where the button was for downloading the eSIM. Now I find out that I wasted £10 because I can't get one. I already have a physical SIM.

The documention doesn't ever mention that PAYG isn't supported at all.

Re: How to get an esim?

James_B — Wed, 14 Sep 2022 14:49:03 GMT

Thanks for your feedback @intellix

I'm sorry to hear you weren't aware eSIM's weren't available with pay as you go at the time of placing your order.

James

Re: How to get an esim?

XRaySpeX — Wed, 14 Sep 2022 20:40:53 GMT

@intellix : What documentation implied you can get an eSIM on PAYG? Linky please?

Re: How to get an esim?

intellix — Thu, 15 Sep 2022 00:22:34 GMT

- Apple says EE supports eSIM in the UK: https://support.apple.com/en-gb/HT209096
- I don't see what PAYG/Monthly has to do with changing a physical sim card to a virtual one (but I don't really know how it works so there's that)

On this page, are some quotes that made me believe I could get it: https://ee.co.uk/help/help-new/getting-started-and-upgrading/setting-up-an-esim/what-is-an-esim

- "you can get a new eSIM by going to My EE"

- "If you’ve ordered an eSIM for a SIM only plan with us, you’ll be able to download your eSIM from My EE. " - I had ordered a SIM card to my house, at which point I topped it up with £10, as the app was in a continous loop saying an error had occured after login (I assumed I needed to activate the SIM before the app worked but after it still failed, a re-install got me into it).

A few quotes from this page: https://ee.co.uk/help/help-new/getting-started-and-upgrading/setting-up-an-esim/how-do-i-use-dual-sim-for-iphone

"It's easy to order a new or replacement eSIM - You can also get a new line for your eSIM if you want a second number or you can order an eSIM for your existing line that you currently use with a physical SIM.".

I feel like it should all be prefixed with a line of text: "Note: eSIM is only available on Pay Monthly Plans. Once you have a plan, the button will activate"

Or in the app, the button should have been there, but disabled with a tooltip: "Only available on Pay Monthly plans".

Re: How to get an esim?

XRaySpeX — Thu, 15 Sep 2022 01:57:34 GMT

PAYG/Contract has everything to do with it even if Apple is ignorant of EE's stance on it. EE just won't supply an eSIM conversion of an EE PAYG SIM.

"A SIM-Only Plan" is a contract, not just a PAYG SIM.

Re: How to get an esim?

sranee7 — Mon, 24 Oct 2022 22:57:38 GMT

“What documentation implied you can get an eSIM on PAYG? Linky please?”

Conversely, what documentation implied you CAN’T get an eSIM on PAYG? Linky please?

EE provides an entire page to explaining eSIMs and how to get them but says absolutely nothing on that page about it being limited to contracts. The people that need the functionality (e.g. travelers that MOST benefit from PAYG) can’t get it , weird stance from EE and seemingly every other UK company.

Re: How to get an esim?

chistery — Tue, 25 Oct 2022 20:57:11 GMT

It does say it here (though maybe it's recently been added)

Are all EE customers able to use an eSIM on iPhone?

Are all EE customers able to use an eSIM on iPhone?

eSIM is currently only available to EE Pay Monthly customers.

Re: How to get an esim?

intellix — Tue, 25 Oct 2022 21:07:36 GMT

must be recent because it wasn't there in July: https://web.archive.org/web/20220703155927/https://ee.co.uk/help/help-new/getting-started-and-upgrading/setting-up-an-esim/how-do-i-use-dual-sim-for-iphone

To be honest the help section is vast and it needs to be included on most pages that mentions an eSIM IMO. Also on that note, thanks for adding that section cause it will help future people 🙂

Re: How to get an esim?

Tannie — Sun, 13 Nov 2022 18:03:37 GMT

Took me a while to understand PAYG isn’t Pay Monthly even though it does pay monthly… lol

Re: How to get an esim?

XRaySpeX — Sun, 13 Nov 2022 22:26:25 GMT

@Tannie : No, it's Pay 30-Daily 😉 !

Re: How to get an esim?

stephend — Thu, 23 Feb 2023 13:44:39 GMT

I had an ee contract and an eSIM - then I switched my account from contract to pay-as-you-go. I still have an eSIM of course. All working nicely.

Then.... I just got a new iPhone that doesn't have a SIM slot (I live in the US where the iPhone 14 has no SIM slot) and all hell has broken loose as they have no clue how to transfer an eSIM from one phone to another on a PAYG account given their stance that PAYG doesn't support eSIM.

They really haven't thought this one out. SIM cards' days are numbered and they need to get their $hit together for ALL their customers.

Re: How to get an esim?

chistery — Thu, 23 Feb 2023 13:51:41 GMT

As you say, EE don't support eSIMs for PAYG and as a UK network there's no rush to provide eSIMs yet, though give it a few years and I'm sure Apple will try to force the issue here too. Apart from getting a replacement SIM sent to a UK address, there's not a lot EE can do here.

Re: How to get an esim?

tref_h — Wed, 08 Mar 2023 20:55:43 GMT

Agreed. EE's information on the subject is a mess of half truths and broken links. They should consider employing some customer service staff again. EE have gone sharply downhill over the last couple of years.

Re: How to get an esim?

NoelAG — Tue, 12 Dec 2023 22:35:40 GMT

This reply is old. Is the answer still current.....do EE support eSIM's for PAYG?

Thanks. Noel.

Re: How to get an esim?

XRaySpeX — Tue, 12 Dec 2023 22:58:42 GMT

No, @NoelAG

Re: How to get an esim?

noooodlez — Thu, 28 Dec 2023 23:43:55 GMT

Just checking as it's not clear from this thread, do ee support esims on PAYG? 😅

Re: How to get an esim?

XRaySpeX — Thu, 28 Dec 2023 23:55:28 GMT

@noooodlez : No.