topic Re: New sim card & no balance and data and other things after buying £10pack in Pay as you go

New sim card & no balance and data and other things after buying £10pack

MIKhan — Thu, 28 Dec 2023 12:30:14 GMT

Hello, I've bought a £10 pound pack sim yesterday. But when I check my balance it is showing 0.00 credit, 0.00 B internet. But the pack said they will give 20gb internet, 500 min talktime and unlimited messages. I've got a message from 150 mentioned that it would be activated when I use the phone. I called and texted but still not getting the mentioned pack.

Re: New sim card & no balance and data and other things after buying £10pack

XRaySpeX — Thu, 28 Dec 2023 12:02:39 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: New sim card & no balance and data and other things after buying £10pack

MIKhan — Thu, 28 Dec 2023 12:32:55 GMT

it is showing this message

Re: New sim card & no balance and data and other things after buying £10pack

Katie_B — Thu, 28 Dec 2023 13:47:40 GMT

Thanks for providing a screenshot of the message @MIKhan.

What happens if you try to make a call or text?

Katie

Re: New sim card & no balance and data and other things after buying £10pack

MIKhan — Thu, 28 Dec 2023 13:54:52 GMT

When I tried to call, an automated voice says "hi there, it looks like you don't have enough credit to make a call. Please topup first."

Re: New sim card & no balance and data and other things after buying £10pack

Katie_B — Thu, 28 Dec 2023 13:57:26 GMT

Thanks for trying @MIKhan.

I'd recommend getting in touch with our customer care team.

They can be contacted on 07953 966 150 from any landline or provider.

Katie

Re: New sim card & no balance and data and other things after buying £10pack

XRaySpeX — Thu, 28 Dec 2023 18:23:42 GMT

You don't have a pack & with 0 credit tou won't be able to make chargeable calls & texts.