topic Pay and go in Pay as you go

Pay and go

Angel67 — Thu, 28 Dec 2023 13:15:26 GMT

Hi all I brought a SIM card from EE and did a month subscription pack and at the time of doing it on my debit card I said I don’t want them to automatically renew pack every month as I was only using for a month to check the signal strength I get from all the places I go as it’s important to get signal everywhere I go and at my daughters kept losing signal so how do I make sure they dont use my card to automatically renew pack please.

Re: Pay and go

Katie_B — Thu, 28 Dec 2023 15:07:10 GMT

Hello @Angel67.

When purchasing your pack did you set up direct card payments?

If you text STOP PACK to 150 this should ensure your pack does not continue.

More information can be found HERE.

Katie

Re: Pay and go

XRaySpeX — Thu, 28 Dec 2023 18:48:32 GMT

How did you say that you don’t want them to automatically renew pack every month? Did you do it by texting STOP PACK to 150 after you received the SIM?

Re: Pay and go

Angel67 — Thu, 28 Dec 2023 19:02:03 GMT

No I don’t think I did when I was on the phone setting up the first payment it asked did I want to set up my card to auto and I pressed 1 or 2 for no I’m sure.

Re: Pay and go

XRaySpeX — Thu, 28 Dec 2023 19:07:05 GMT

@Angel67 wrote:

when I was on the phone setting up the first payment it asked did I want to set up my card to auto and I pressed 1 or 2 for no I’m sure.

That's not the same as not having the pack auto renew but it is sufficient for your card not to be auto used when the pack is due to renew.

Re: Pay and go

Angel67 — Thu, 28 Dec 2023 19:13:24 GMT

I’ve texted stop pack just now so it’s due 18th Jan on my profile I don’t see remove card or anything