topic Re: Re: Complaints about ontopup in Pay as you go

Re: Complaints about ontopup

jeff93 — Sun, 24 Dec 2023 15:07:37 GMT

Hello mate, How can I stop this Cheers

Re: Re: Complaints about ontopup

bristolian — Sun, 24 Dec 2023 17:38:55 GMT

What do you want to stop?

Re: Re: Complaints about ontopup

jeff93 — Sun, 24 Dec 2023 18:18:38 GMT

Ref. ontopup, A one off top made 22/11 ,They have now taken the same amount 22/12, They have assumed I want auto payments taken, This is not the case, I made a one off top up Regards Jeff
H.J.Wilde

Re: Re: Complaints about ontopup

XRaySpeX — Mon, 25 Dec 2023 01:17:21 GMT

@jeff93 : You must have set up a recurring direct card payment. So when your pack renews the amount is auto taken from your card.

Re: Re: Complaints about ontopup

jeff93 — Mon, 25 Dec 2023 11:03:40 GMT

Morning thanks for your help, I did not set up a recurring account, it was just a one off payment. Something not right. Regards.
H.J.Wilde

Re: Re: Complaints about ontopup

Leanne_T — Tue, 26 Dec 2023 08:58:26 GMT

Morning @jeff93

Thanks for coming to the community.

If you log in to ee.co.uk or the EE app can you remove the payment card?

Leanne.

Re: Re: Complaints about ontopup

jeff93 — Tue, 26 Dec 2023 11:53:40 GMT

Hello Leanne, Thanks for posting, I will look into that, I have since learnt that ontopup are a separate company from EE. Regards.
H.J.Wilde

Re: Re: Complaints about ontopup

Leanne_T — Wed, 27 Dec 2023 08:05:48 GMT

Thanks for coming back to me @jeff93

If you contact the company they will get this looked into for you.

Leanne.

Re: Re: Complaints about ontopup

jeff93 — Wed, 27 Dec 2023 11:37:40 GMT

Thanks Leanne will do that. Regards Jeff
H.J.Wilde