topic Re: I am not able to buy a pack with top up credit in Pay as you go

I am not able to buy a pack with top up credit

cagla — Tue, 26 Dec 2023 21:31:09 GMT

I am not able to get a Pack with my top up credit and I have £20 credit on my account but when I text 150 for PACK20, it asks my credit card details to get the pack but I already had in my top up.

Re: I am not able to buy a pack with top up credit

XRaySpeX — Tue, 26 Dec 2023 22:38:32 GMT

@cagla : Don't use the Text Service but buy the pack from your online MyEE & choose to pay for it from your PAYG credit.

Re: I am not able to buy a pack with top up credit

cagla — Wed, 27 Dec 2023 07:33:56 GMT

I tried it but I cannot use it too, there is an error. When I open my app, it always takes me to the website.

Re: I am not able to buy a pack with top up credit

Leanne_T — Wed, 27 Dec 2023 09:18:49 GMT

Hi @cagla

Thanks for coming here.

If you give us a call on 150, the team will get this looked into for you and help get the pack started.

Leanne 🙂