topic Re: My Pay as you go SIM isn't receiving texts in Pay as you go

My Pay as you go SIM isn't receiving texts

thedeleted — Tue, 26 Dec 2023 17:39:46 GMT

I have a dual sim phone, one sim works okay (the contract 5g one) but my pay as you go isn't doing anything. Is anyone able to help? Texting to 150 doesn't work at all, I just get a notification saying "not sent"

Re: My Pay as you go SIM isn't receiving texts

Leanne_T — Wed, 27 Dec 2023 08:17:19 GMT

Hi @thedeleted

Thanks for coming to the community.

Are you in the UK?

When was the last time the pay as you go SIM was used to make a call or send a text?

Leanne 🙂

Re: My Pay as you go SIM isn't receiving texts

thedeleted — Wed, 27 Dec 2023 15:41:26 GMT

Hello and thanks for the reply. I do live in the UK yes. I haven't used this card to make outbound calls or texts in a while. However i thought it would still be active since it's still on my account and it let me pay for a top up on it (i put £10 on it a couple days ago, trying to buy a pack but it wouldn't let me.

I know it's possible that the number has been 'deactivated'. What can I do in that case? As I have this number still assigned to some online accounts (like Gov) and I need to receive authentication messages to it

Re: My Pay as you go SIM isn't receiving texts

James_B — Wed, 27 Dec 2023 16:39:52 GMT

Hi @thedeleted,

Please see What is pay as you go and flex hibernation, and how do I stop it? for more information on what happens if your SIM is out of use for long periods.

James