topic Re: Changing email on registered account in Pay as you go

Changing email on registered account

BoyJohn — Sun, 24 Dec 2023 17:37:31 GMT

The registered email on my account is a now defunct, inaccessible email. How can I change to my new one?

Re: Changing email on registered account

XRaySpeX — Sun, 24 Dec 2023 18:03:06 GMT

Login to your online MyEE with your old defunct email addy & in your Profile you may Edit your "Contact email addy" to your new one. Logout & then login again with your new email addy.

Re: Changing email on registered account

BoyJohn — Sun, 24 Dec 2023 18:34:31 GMT

Thanks. The problem is I can't remember the password that went with the defunct address and if I request a new password, I won't be able to pick up the link!

Re: Changing email on registered account

Leanne_T — Tue, 26 Dec 2023 09:34:50 GMT

Hi @BoyJohn

Thanks for posting 🙂

Please call us on 150 and the team will be happy to help remove the EE details registered for you to register again.

Leanne.

Re: Changing email on registered account

BoyJohn — Tue, 26 Dec 2023 16:25:09 GMT

Thank you, Leanne.

I'll call tomorrow.

Re: Changing email on registered account

Leanne_T — Wed, 27 Dec 2023 08:16:06 GMT

No problem @BoyJohn

Let me know how you get on 🙂

Leanne.

Re: Changing email on registered account

BoyJohn — Wed, 27 Dec 2023 21:01:19 GMT

I called 150 today and, as requested, texted details of the issue in preparation for a call back, but no response yet, so nothing to report.

Re: Changing email on registered account

Katie_B — Thu, 28 Dec 2023 08:04:23 GMT

Hi @BoyJohn.

Thanks for keeping us updated.

Katie

Re: Changing email on registered account

BoyJohn — Thu, 28 Dec 2023 12:56:47 GMT

Wondering if I change provider (on PAYG) and transfer number it will release the number?

Re: Changing email on registered account

BoyJohn — Thu, 28 Dec 2023 14:58:33 GMT

Should have explained that the reason I need to access my old EE account is so that I can deregister my phone that is linked to it, so that I can then register that phone on a newer, accessible EE account

Re: Changing email on registered account

Katie_B — Thu, 28 Dec 2023 15:03:11 GMT

Hi @BoyJohn.

Please give us a call on 150 and our customer care team will be happy to help.

When calling select option 2 and this will take you through to the automated service which can connect you to an agent rather than requesting a call back.

Katie

Re: Changing email on registered account

BoyJohn — Thu, 28 Dec 2023 15:37:53 GMT

Thanks, Katie. I'll give it a try

Re: Changing email on registered account

BoyJohn — Thu, 28 Dec 2023 16:16:08 GMT

Well I did get straight through and a very helpful lady went through everything and sorted it out. Unfortunately, the number still seems to be associated with the old account, and now are both locked from too many tries! I'm giving up