topic Re: PAYG sim not working in Pay as you go

PAYG sim not working

scottmc1875 — Mon, 25 Dec 2023 12:30:39 GMT

Bought a sim online last week for my son, was delivered on Thursday but it has no signal, tried it in two phones, said on leaflet with card that it takes 2 days for balance to appear, is there something i should be doing to activate the sim?

Re: PAYG sim not working

XRaySpeX — Mon, 25 Dec 2023 12:35:38 GMT

PAYG SIMs are auto activated when you use them in UK.

How much did you pay for it & where?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: PAYG sim not working

scottmc1875 — Mon, 25 Dec 2023 12:48:06 GMT

Was on the EE site, £10 pack, text 150 with AL and doesnt do anything, put my own sim back in my phone and it gave me my balance

Re: PAYG sim not working

Leanne_T — Tue, 26 Dec 2023 10:09:48 GMT

Hi @scottmc1875

Thanks for coming here.

If you go into Settings on the device with the new SIM card installed, and manually search for a network does EE show as available?

Leanne 🙂

Re: PAYG sim not working

scottmc1875 — Tue, 26 Dec 2023 11:53:22 GMT

Hi Leanne, yes it shows EE and that im 4 days into my 30 days but still no signal, spoke to someone on phone and he says the sim is marked as resevered and wanted me to buy another pack and would transfer this onto sim which im not willing to do as its EE's issue, not mine.

Re: PAYG sim not working

Leanne_T — Wed, 27 Dec 2023 08:04:21 GMT

I see @scottmc1875

I would suggest calling us again to see if anything else can be tried to get the SIM working for you.

Thanks 🙂

Leanne.