topic PAYG roaming Australia in Pay as you go

PAYG roaming Australia

Ja148 — Fri, 22 Dec 2023 16:16:21 GMT

Hi All,

I have a payg sim and I can’t seem to text in Australia, I used the phone in Uk. Do I need a certain amount of credit on the account for roaming to work?

thanks

Re: PAYG roaming Australia

bristolian — Fri, 22 Dec 2023 16:23:08 GMT

Does your phone show a connection to any Australian networks? Can you make or receive calls OK?

What happens when you try sending a text message?

Re: PAYG roaming Australia

Ja148 — Fri, 22 Dec 2023 16:33:45 GMT

When I try to call message says incorrect number. When I text says unable to send.

Re: PAYG roaming Australia

Ja148 — Fri, 22 Dec 2023 16:35:30 GMT

I am connected to Optus network.

Re: PAYG roaming Australia

bristolian — Fri, 22 Dec 2023 16:39:17 GMT

What is the response from texting BALANCE to 150?

Re: PAYG roaming Australia

Ja148 — Fri, 22 Dec 2023 16:42:52 GMT

Your current balance as of today 16:41 is £5.00. You have unlimited minutes, unlimited texts and 193.7GB remaining until 11/01/2024 for your £20 Pack. Your remaining data includes 50.0GB of rolled over data. Your last top up was £5.00 on 22/12/2023 at 00:29. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: PAYG roaming Australia

bristolian — Fri, 22 Dec 2023 16:46:19 GMT

Is the same issue apparent on the other Australian networks?

Your packs won't be applicable outside the EU.

Re: PAYG roaming Australia

Ja148 — Fri, 22 Dec 2023 16:51:09 GMT

The other networks don’t connect.
Can I change my pack?

Re: PAYG roaming Australia

Northerner — Fri, 22 Dec 2023 17:07:06 GMT

Hi @Ja148

Are you adding+44 to the numbers/text messages.

Thanks

Re: PAYG roaming Australia

XRaySpeX — Fri, 22 Dec 2023 17:39:19 GMT

There's no point! Packs are of no use outside EU.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/australia > PAYG.

So you would need PAYG credit to use your phone there but with £5 credit you would seem to have enough.

There is no issue with roaming not being activated as text to 150 is working.