topic Re: Re: Closing Adjustment in Pay as you go

Re: Closing Adjustment

Max66677 — Tue, 19 Dec 2023 20:42:31 GMT

I have the same issue but i cant contact ee support since no calls or texts are working

Re: Re: Closing Adjustment

Katie_B — Wed, 20 Dec 2023 07:32:31 GMT

Hello @Max66677.

Have you recently made any changes to your account?

Speak soon,

Katie

Re: Re: Closing Adjustment

Max66677 — Wed, 20 Dec 2023 08:37:59 GMT

No i just noticed this recently since i only use this no. for WhatsApp and i wasn't able get the otp when trying to sign into WhatsApp. I then checked my ee app which shows that closing adjustment thing of £0.20 after which i did top up but it still doesn't work.

Re: Re: Closing Adjustment

Katie_B — Wed, 20 Dec 2023 10:10:34 GMT

Hi @Max66677.

When was the last time you used your pay as you go SIM for any chargeable action?

Katie 🙂

Re: Re: Closing Adjustment

Max66677 — Thu, 21 Dec 2023 18:08:43 GMT

I can't really remember it was quite a long ago since i only use tht no. for WhatsApp.

Re: Re: Closing Adjustment

James_B — Fri, 22 Dec 2023 07:42:41 GMT

Hi @Max66677,

It sounds like your account is either in hibernation or has been closed due to lack of use.

Please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for more information.

James

Re: Re: Closing Adjustment

Max66677 — Fri, 22 Dec 2023 09:20:28 GMT

Yh but i cant contact ee customer care coz every time i dial "150" it says "it looks like you don't have enough credit to make this call" although i did add £5 top-up through the ee app.

Re: Re: Closing Adjustment

James_B — Fri, 22 Dec 2023 09:23:54 GMT

Hi @Max66677,

If your account has been closed, you'd need to call Customer Care on 07953 966 150 from another phone.

They'll only be able to reactivate your account if it has been inactive for less than 273 days.

James