https://community.ee.co.uk/t5/Pay-as-you-go/Payg-packs/m-p/1339908#M61384 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/229048">@sarah_carradus</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Did you text STOP PACK to 150?&nbsp;</P> <P>Can you text BALANCE to 150 and let me know the full reply?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 20 Dec 2023 16:48:44 GMT Leanne_T 2023-12-20T16:48:44Z https://community.ee.co.uk/t5/Pay-as-you-go/Payg-packs/m-p/1339874#M61383 <P>I cancelled the £10 payg pack and received a message from EE to say the pack would not be renewed. I have just topped up £15 to be able to buy the £15 pack as I need more data, yet £10 was automatically taken and the £10 pack I cancelled has renewed.&nbsp;</P><P>How do I stop this from happening again.</P> Wed, 20 Dec 2023 15:05:45 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Payg-packs/m-p/1339874#M61383 sarah_carradus 2023-12-20T15:05:45Z https://community.ee.co.uk/t5/Pay-as-you-go/Payg-packs/m-p/1339908#M61384 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/229048">@sarah_carradus</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Did you text STOP PACK to 150?&nbsp;</P> <P>Can you text BALANCE to 150 and let me know the full reply?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 20 Dec 2023 16:48:44 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Payg-packs/m-p/1339908#M61384 Leanne_T 2023-12-20T16:48:44Z