topic Re: Can't phone or text in Pay as you go

Can't phone or text

Rabbit82 — Tue, 19 Dec 2023 05:46:34 GMT

My phone stopped receiving calls and texts. I hadn't put on any credit for a while so thought that was the issue so put £10 on it. Received text verification that £10 had been added but still not receiving and message says I've got no credit when I try to make a phone call

Re: Can't phone or text

James_B — Tue, 19 Dec 2023 09:31:14 GMT

Hi @Rabbit82,

Welcome to the EE Community. 🙂

It sounds like your account may be in hibernation.

When was the last time you topped up or used your phone for a chargeable service?

James