topic Re: My sim card has been blocked in Pay as you go

My sim card has been blocked

KamelEddine — Mon, 18 Dec 2023 09:15:50 GMT

Hello

I am wondering if I can recover my sim card

My number is XXXXXXXXXX

My name XXXXXX XXXXXX XXXXXX

Waiting for your help

Faithfully

[Mod edit: Please do not post personal information and phone numbers on the public board. Thanks!]

Re: My sim card has been blocked

XRaySpeX — Mon, 18 Dec 2023 09:46:38 GMT

What's it need recovering from?

Re: My sim card has been blocked

KamelEddine — Mon, 18 Dec 2023 09:57:41 GMT

I only want my number back, because I need it, but I don't know how to do it

Re: My sim card has been blocked

XRaySpeX — Mon, 18 Dec 2023 10:59:05 GMT

Why don't you still have it? If you cancelled your contract you no longer have that no.

Re: My sim card has been blocked

KamelEddine — Mon, 18 Dec 2023 12:52:33 GMT

It has been blocked because i didn't recharge it for a while because I am out of England, so i am looking for get it back before my return 😔

Re: My sim card has been blocked

XRaySpeX — Mon, 18 Dec 2023 12:57:56 GMT

@KamelEddine : Sounds like your PAYG SIM has gone into hibernation.

For how long did you not use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: My sim card has been blocked

Alf95 — Thu, 01 Feb 2024 01:45:50 GMT

Hello,

I have paid my bills and uptill now my phone is been blocked .can't able to receive text while in abroad. This is frustrating me badly. I meant to have text alart in most of my life dealings

I need urgent help.

Re: My sim card has been blocked

Alf95 — Thu, 01 Feb 2024 01:46:27 GMT

@Alf95 wrote:
Hello,
I have paid my bills and uptill now my phone is been blocked .can't able to receive text while in abroad. This is frustrating me badly. I meant to have text alart in most of my life dealings

I need urgent help.

Re: My sim card has been blocked

XRaySpeX — Thu, 01 Feb 2024 02:26:23 GMT

@Alf95 : You don't get bills with PAYG. You pay whenever you like.

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: My sim card has been blocked

noberlity — Tue, 18 Jun 2024 17:19:33 GMT

l have the same the number was blocked even from making a call to +44 800 079 8586. My wife bought a recharge voucher but l can't even recharge the phone. myEE is blocked. This is beyond ridiculous.

Re: My sim card has been blocked

XRaySpeX — Tue, 18 Jun 2024 22:40:15 GMT

@noberlity : Then what I said to OP apples to you too.

Re: My sim card has been blocked

grigorepostica — Sun, 15 Dec 2024 19:32:49 GMT

Hello

I am wondering if I can recover my sim card

My number is ***********

My name is Grigore *******

Waiting for your help

Kind Regards

Grigore

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: My sim card has been blocked

grigorepostica — Sun, 15 Dec 2024 19:32:52 GMT

I charged my number, but it is still blocked. What should I do to reset the SIM card?

Re: My sim card has been blocked

XRaySpeX — Sun, 15 Dec 2024 19:46:01 GMT

@grigorepostica : Read the Solution of this thread you've latched onto.