topic Re: problem with using simcard abroard in Pay as you go

problem with using simcard abroard

highlander926 — Sun, 17 Dec 2023 19:12:37 GMT

hello

I am using my EE sim card abroad, which only receives SMS, and I can not make any calls or send SMS with my SIM card. All incoming calls are also not working, as I asked here in the past. I know after six months of inactivity, the sim card will be deactivated by the EE, and I should do something that is chargeable to prevent it.

But I can not do anything chargeable for now. I topup my sim card with 5 pounds every 3-4 months, but I can not send SMS or make or receive calls and I just receive SMS, which is free in roaming

I need to know just to top up and not use credits. Can save my SIM card from deactivation?

Re: problem with using simcard abroard

XRaySpeX — Sun, 17 Dec 2023 19:21:53 GMT

@highlander926 : Where are you abroad?

Do you have any PAYG credit on your SIM?

Re: problem with using simcard abroard

highlander926 — Mon, 18 Dec 2023 07:13:53 GMT

yes

i just top up my sim card every 3-4 months, and now I have £12 on my account, which I can not use in any way, and I just can top up more later

Is a top-up enough to keep the Simcard alive?

Re: problem with using simcard abroard

Christopher_G — Mon, 18 Dec 2023 07:47:39 GMT

Hi @highlander926

Any chargeable activity will keep the SIM out of hibernation. These include: making a call, sending a text, data usage, top ups and buying a pack.

Have you tried manually connecting to a different available network?

Chris