Number disconnected/ Cant receive messages

Josh20034 — Fri, 15 Dec 2023 21:42:21 GMT

I was wondering if there is a way to reactivate my phone number as i have many important accounts linked to it. I still receive a signal but cant message/receive any messages. I have added £10 to my account balance and tried to buy a add on but it won't let me and displays an error on the screen.

-thanks

Re: Number disconnected/ Cant receive messages

XRaySpeX — Fri, 15 Dec 2023 22:00:00 GMT

@Josh20034 : : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action before today's top-up? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

topic Number disconnected/ Cant receive messages in Pay as you go

Number disconnected/ Cant receive messages

Re: Number disconnected/ Cant receive messages