topic Re: Lost data rollover in Pay as you go

Lost data rollover

Austenlaura — Fri, 15 Dec 2023 00:16:33 GMT

So last night (23.58) I topped up my credit for my £20 subscription pack, for the past several months the data has rolled over and I had around 45gb left over from the last pack to renew today. However my pack did not automatically renew like normal and I've lost the roll over. Any help would be ever so grateful.

Re: Lost data rollover

XRaySpeX — Fri, 15 Dec 2023 00:33:21 GMT

You should get the rollover as long as you buy the next pack within 7 days of the previous 1 expiring.

Re: Lost data rollover

Austenlaura — Fri, 15 Dec 2023 00:46:48 GMT

I've already bought the new pack but it has said I haven't rolled over any data into my new pack

Re: Lost data rollover

Christopher_G — Fri, 15 Dec 2023 07:47:14 GMT

Hi @Austenlaura

How much data did you have left? Was the data remaining from your main pack, and not free boosts?

Chris

Re: Lost data rollover

Austenlaura — Fri, 15 Dec 2023 09:48:16 GMT

Hi, it was around 40-45gb rollover, not free boosts. It was remaining from my main pack.

Re: Lost data rollover

Leanne_T — Fri, 15 Dec 2023 09:56:53 GMT

Hi @Austenlaura

Thanks, I would suggest giving us a call on 150 and the team can check the data rollover for you.

Leanne 🙂