topic Re: EE PAYG Website in Pay as you go

EE PAYG Website

Max83 — Tue, 12 Dec 2023 14:06:08 GMT

I have a MYEE account which has several PAYG phones attached to it. When I try to top up any of the numbers/phones it constantly swaps to another phone/number which has caused a fair amount of unnecessary expense and a great deal of frustration. Am I doing something wrong or is this an issue with the system? I am also having the same issue trying to change the subscription pack.

Any guidance would be most appreciated.

Re: EE PAYG Website

Schockwave — Tue, 12 Dec 2023 14:24:34 GMT

Hello @Max83 ,

Welcome to the community,

Please try this link:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: EE PAYG Website

XRaySpeX — Tue, 12 Dec 2023 15:25:12 GMT

@Max83 : When you are on the Home page of your online MyEE select the no. you want to top-up or buy a pack for from the drop-down next to the default no. that's showing just beneath the thick advertising banner.

Re: EE PAYG Website

Max83 — Tue, 12 Dec 2023 15:29:07 GMT

This is what I have been doing, the details then appear for the number that I want, however when I select plan or top up or manage it reverts to another number altogether.

Re: EE PAYG Website

Katie_B — Tue, 12 Dec 2023 18:00:29 GMT

Hi @Max83.

Do you have access to the EE app?

If yes, does this work as it should?

Speak soon,

Katie

Re: EE PAYG Website

AbdullahF — Thu, 14 Dec 2023 21:28:30 GMT

I am facing the exact same problem.