topic Re: Bank card in Pay as you go

Bank card

Mateusz24 — Mon, 11 Dec 2023 21:06:55 GMT

Why can't I Connecticut my bank card to my ee account?

Re: Bank card

Leanne_T — Tue, 12 Dec 2023 08:15:19 GMT

Hi @Mateusz24

Thanks for coming to the community.

Do you have a pay as you go or pay monthly account?

Do you get an error message when registering the card?

Leanne 🙂

Re: Bank card

Mateusz24 — Tue, 12 Dec 2023 08:21:40 GMT

Yes, I receive an error message during registration and it does not
redirect me to the bank's website to confirm the transaction. I would like
to purchase a package for £30 to renew every month. This is a Polish bank
account.

Re: Bank card

Leanne_T — Tue, 12 Dec 2023 09:24:59 GMT

Hi @Mateusz24

What error message shows when making the payment?

Have you used this card previously?

Leanne 🙂

Re: Bank card

Mateusz24 — Tue, 12 Dec 2023 09:32:40 GMT

Yes, I used it. The EE website cannot redirect me to my bank's website to
confirm the transaction.

Re: Bank card

Leanne_T — Tue, 12 Dec 2023 10:28:57 GMT

Thanks @Mateusz24

Have you tried using a different web browser?

Leanne 🙂

Re: Bank card

XRaySpeX — Tue, 12 Dec 2023 13:10:02 GMT

You can't use a foreign bank card to top-up online. You need to call CS to register it.