topic Re: Refund in Pay as you go

Refund

Chad9 — Mon, 06 Nov 2023 10:21:22 GMT

I topped up £30 and asked an employee to help me get a better pack and I didnt and the £10 one activated so I have £20 on my account that I could have back as I have this pack untill then end of the month

Re: Refund

Christopher_G — Mon, 06 Nov 2023 12:25:05 GMT

Hi @Chad9

Welcome to the community.

The credit on your account isn't refundable, you can use that towards your future packs though.

Chris

Re: Refund

jimbob48 — Thu, 23 Nov 2023 17:19:44 GMT

hi do you get a refund of your balance if you are leaving ee?

Re: Refund

Leanne_T — Thu, 23 Nov 2023 18:03:34 GMT

Hi @jimbob48

Credit is not refundable on pay as you go.

If you are leaving and would like this looked into please call us and the team will see what they can do to help 🙂

Leanne.

Re: Refund

Amzwilso1992 — Mon, 11 Dec 2023 22:53:15 GMT

I want my £20 refunding I didn’t want my pac to restart

Re: Refund

Leanne_T — Tue, 12 Dec 2023 07:36:59 GMT

Hi @Amzwilso1992

Thanks for coming here.

Did you text STOP PACK to 150 before the pack renewed?

Leanne 🙂