topic Can’t top up problem with payer authentication in Pay as you go

Can’t top up problem with payer authentication

SH160 — Fri, 08 Dec 2023 01:27:26 GMT

I’m currently trying to top up with my own country’s Mastercard. The same card was able to top up EE account a month ago with no issues. However, now the payer authentication part is blank, and it doesn’t even have my bank’s authentication information loaded. My bank didn’t even get a prompt for authentication (my bank uses app authentication). I’ve tried logging in to top up and I’ve tried fast top up without logging in. None of the payer authentication is working. Is there something wrong with the system?

Re: Can’t top up problem with payer authentication

Katie_B — Fri, 08 Dec 2023 09:29:26 GMT

Hello @SH160.

Welcome to the community.

International credit and debit cards are accepted by EE.

Is it possible you have another card you could try?

Speak soon,

Katie

Re: Can’t top up problem with payer authentication

SH160 — Sat, 09 Dec 2023 11:41:28 GMT

Hello,

I topped up using my husband’s UK bank card which didn’t ask for additional payer authentication. But my international bank card still cannot top up because the additional payer authentication does not load.

Re: Can’t top up problem with payer authentication

James_B — Sat, 09 Dec 2023 15:37:57 GMT

I'm sorry to hear that your still having problems using your international card, @SH160

I'd recommend contacting Customer Care on 150 to see if they can register the card to your account.

James

Re: Can’t top up problem with payer authentication

XRaySpeX — Sat, 09 Dec 2023 17:46:02 GMT

To pay by a foreign bank card you need to call CS. Online doesn't accept them.