topic Re: Re: How can I speak to someone at EE in Pay as you go

Re: How can I speak to someone at EE

RAINBOWSHOES — Sun, 15 May 2022 14:57:42 GMT

Losing the will to live trying to actually talk to a customer advisor. 😒😒😒

Re: Re: How can I speak to someone at EE

XRaySpeX — Sun, 15 May 2022 15:26:14 GMT

Try calling CS on the Freephone no. in my sig. It'll cost you 25p a call.

Re: Re: How can I speak to someone at EE

RAINBOWSHOES — Sun, 15 May 2022 15:45:53 GMT

Hi, I just wanted to choose a £5 pack this month, last month I made the mistake of choosing a £10 pack which I didn't really need, and wanted to go back. I thought I'd chosen it, so texted a friend, which I thought was using one of my 200 texts in the pack, but wasn't. EE wouldn't refund me 15p so I'd be able to have the £5 pack, so now I've topped up £5.15 making my balance now £10.00. I texted 'stop pack' before this, and it still automatically selected the £10 pack...I'm seriously sick of this awful, poor CS, used to be able to speak to a real person for queries like this. 😒😒😒 Been a customer for absolutely ages, back when it was called one2one, then T-Mobile, now EE, so over 25 years!

Giff gaff give you so much more for a quid or two more, and I can't believe I haven't moved to them. 😟

Re: Re: How can I speak to someone at EE

XRaySpeX — Sun, 15 May 2022 15:50:58 GMT

Text PACK05 to 150 followed by NOW to 150.

Re: Re: How can I speak to someone at EE

RAINBOWSHOES — Sun, 15 May 2022 16:01:09 GMT

I did this, but wasn't quick enough, I'd been automatically given the £10 pack, even though I'd been on the ee website to choose the £5 pack a moment before, and texted Stop pack also, so it wouldn't automatically renew. 😒

I know £5 a month isn't much, but I don't need more than that as I get free WiFi at home and at work. Why is it so difficult to do anything with EE?

Re: Re: How can I speak to someone at EE

Leanne_T — Mon, 16 May 2022 07:01:56 GMT

Hi @RAINBOWSHOES

Thanks for coming to the community.

Please give our pay as you go care team a call on either 150 or 0800 079 8586 and they will be able to help you with the pack.

Thanks 🙂

Leanne.

Re: Re: How can I speak to someone at EE

Dizzydolphin — Wed, 06 Dec 2023 12:27:35 GMT

This is absolutely ridiculous. I join just yesterday bought a pack and still cant link my phone or make a call. No live chat no live CS so what are we supposed to do if we cant link our phone to sort it ourselves? Never known anything as bad as this. 🙄

Re: Re: How can I speak to someone at EE

Katie_B — Wed, 06 Dec 2023 12:40:57 GMT

Hello @Dizzydolphin.

Welcome to the community.

Does your phone show you are connected to the EE network?

Are you able to receive calls?

Speak soon,

Katie

Re: Re: How can I speak to someone at EE

Dizzydolphin — Wed, 06 Dec 2023 13:12:01 GMT

Hi Katie,

Yes it shows EE sim being active but thats about it. Cant link through the app or website.

Re: Re: How can I speak to someone at EE

Christopher_G — Wed, 06 Dec 2023 15:40:33 GMT

What happens when you try to link it, @Dizzydolphin? It could be worth giving our Mobile Care team a call to see if they can do it from our side for you.
Chris

Re: Re: How can I speak to someone at EE

Dizzydolphin — Wed, 06 Dec 2023 18:08:44 GMT

After the code is entered and bill payer confirmed it goes straight to an error saying it cant link right now. I have tried several numbers to speak to CS but none are agents just number prompts, there is no option to speak to anyone directly and no conversation button for live chat on any browser ive tried.

Re: Re: How can I speak to someone at EE

Christopher_G — Wed, 06 Dec 2023 18:52:02 GMT

If you follow the options for technical support, you should be able to speak to someone, @Dizzydolphin

Chris

Re: Re: How can I speak to someone at EE

PinkyPie — Fri, 26 Jan 2024 13:25:18 GMT

I'm sooooo with you!!! Can't even find a chat bot now. Dreadful. Gona check out other networks since this recent change.

Re: Re: How can I speak to someone at EE

PinkyPie — Fri, 26 Jan 2024 13:37:53 GMT

There's noone there anymore. I just spent 20mins going round in circles on automated. The recent change is DREADFUL. And I'm looking for another network. I've been with you for 15yrs too.

My problem is that I topped up £10 yesterday but it didn't renew my pack automatically as it states. So I've used £10 in 1 day. No, sorry, that is not on. It states "you need to top up £10 so your pack can automatically renew" and it didn't.

I guess the idea is that if I can't rectify it I will just cough up another £10 then you double your money. No. That's not happening. If I cant rectify it I'm getting a new sim n giving my money to a different company who WILL speak to me. Then you have lost a longterm customer.

Re: Re: How can I speak to someone at EE

XRaySpeX — Fri, 26 Jan 2024 13:52:13 GMT

@PinkyPie : What does texting AL to 150 from your no. fully report verbatim (it is free)?