topic Re: on pay as you go should have got 1gb of free mobile data starting 1st in Pay as you go

on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Fri, 01 Dec 2023 19:52:29 GMT

paid £10 last month and should have gotten 1gb of free mobile data to use and its showing on my account but unable to use it.

I have not changed any settings on my phone and have a good signal when out and about and was working last time i got free mobile data this was before changing from 4g to 5g sim..and yes my phone is 5G..

Re: on pay as you go should have got 1gb of free mobile data starting 1st

XRaySpeX — Fri, 01 Dec 2023 22:17:13 GMT

Why have you been given 1 GB of free mobile data?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Sat, 02 Dec 2023 05:58:23 GMT

made a £10:00 top up 09/10/23 so should have the free 1024MB and 400 text for free starting on the 01/12/23 like it shows in the picture but the mobile data is not connecting when out.

your current balance as of today 05:41 is £$$.$$. you have 400 texts and 1024MB remaining until 01/01/2024 for your 400 text and 1GB data. your last top up was £10.00 on 01/12/2023 at 01:31. for more info on your packs, add-ons or free boosts, go to EE app

Re: on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Sat, 02 Dec 2023 06:01:38 GMT

And when i go to my EE account page it shows this showing ive no data left ..which is wrong how do i get this sorted out..

Re: on pay as you go should have got 1gb of free mobile data starting 1st

XRaySpeX — Sat, 02 Dec 2023 06:50:52 GMT

Well, you do have 400 texts and 1 GB data to use by 1st Jan.

Re: on pay as you go should have got 1gb of free mobile data starting 1st

Leanne_T — Sat, 02 Dec 2023 08:39:48 GMT

Hi @stonewales

What happens when you try and access data?

Leanne.

Re: on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Sat, 02 Dec 2023 16:14:53 GMT

nothing the app wont connect out to the internet 🙂

Re: on pay as you go should have got 1gb of free mobile data starting 1st

Leanne_T — Sat, 02 Dec 2023 16:16:56 GMT

Can you access other apps and web pages @stonewales?

Leanne.

Re: on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Sat, 02 Dec 2023 16:31:28 GMT

Yeah all the app open but say cannot connect while using mobile data and the apps worked before changed from my old EE sim to the 5g sim

Re: on pay as you go should have got 1gb of free mobile data starting 1st

Leanne_T — Sat, 02 Dec 2023 16:33:19 GMT

Thanks @stonewales

I would suggest giving us a call on 150 and the team will get this looked into for you.

Leanne 🙂

Re: on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Sat, 02 Dec 2023 16:44:31 GMT

all apps com eup l;ike this in the pictures

Re: on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Sat, 02 Dec 2023 16:47:08 GMT

I think that EE have not given me my 1024mb of free data as it shows under top tasks ..

Re: on pay as you go should have got 1gb of free mobile data starting 1st

Leanne_T — Sun, 03 Dec 2023 08:18:41 GMT

Hi @stonewales

Please give us a call on 150 and the team will get this looked into for you.

Leanne 🙂

Re: on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Sun, 03 Dec 2023 15:44:55 GMT

account was still 2g account they just changed it on the phone and now getting 8gb of data nd 500 text for same money so happy 🙂

Re: on pay as you go should have got 1gb of free mobile data starting 1st

Leanne_T — Sun, 03 Dec 2023 15:57:40 GMT

Thanks for coming back and letting us know @stonewales

Leanne 🙂

Re: on pay as you go should have got 1gb of free mobile data starting 1st

stonewales — Wed, 06 Dec 2023 15:41:34 GMT

Right they upgraded my account to 4g one which 8 GB data and unlimited Texts allowance for same £10 pay as you go credit only problem is still no connection to the internet - unless using WIFI at home ..Now i get phone calls and texts fine so phone is working and use my online apps when using the WIFI at home but i am getting no mobile data connection at all..

Re: on pay as you go should have got 1gb of free mobile data starting 1st

Christopher_G — Wed, 06 Dec 2023 17:43:48 GMT

Hi @stonewales

Is mobile data switched on in your phone settings? Does it show a 4G connection?

Chris