topic Re: Replace lost SIM card: credits are gone in Pay as you go

Replace lost SIM card: credits are gone

RaymondC — Sun, 30 Apr 2023 14:27:41 GMT

I lost my SIM card and requested a replacement. After I receipt the replacement SIM card, I found the credit in my old SIM card is no longer there. How can I get it back please?

thanks

Re: Replace lost SIM card: credits are gone

Leanne_T — Mon, 01 May 2023 09:10:27 GMT

Hi @RaymondC

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you.

Thanks 🙂

Leanne.

Re: Replace lost SIM card: credits are gone

Gabirlea — Mon, 11 Sep 2023 07:07:51 GMT

Hello . I lost my SIM card . I need new sim with last number

Re: Replace lost SIM card: credits are gone

Katie_B — Mon, 11 Sep 2023 07:10:28 GMT

Hello @Gabirlea.

Welcome to the community.

Please report your SIM as lost by either calling 150 from an EE handset or 07953 966 250 from any other phone.

You can then get a replacement SIM by either calling our customer care team or by popping in to your local EE Store with photo ID.

Katie

Re: Replace lost SIM card: credits are gone

MasumRedoy — Sat, 02 Dec 2023 00:06:32 GMT

I lost my SIM card and requested a replacement

Re: Replace lost SIM card: credits are gone

Leanne_T — Sat, 02 Dec 2023 07:20:01 GMT

Hi @MasumRedoy

Have you spoken to our pay as you go guides to activate the SIM with the same number?

Leanne 🙂

Re: Replace lost SIM card: credits are gone

loyacn — Tue, 06 Feb 2024 05:52:40 GMT

I lost my SIM card. Is it possible to order a replacement sim card and send it to me in Hong Kong?

Re: Replace lost SIM card: credits are gone

James_B — Tue, 06 Feb 2024 07:37:00 GMT

Hi @loyacn,

Sorry, replacement SIM cards can only be sent to your UK address.

I'd still recommend contacting our lost and stolen team on +44 7953 966 250 as soon as possible, so they can prevent any unauthorised use of your SIM card.

James