topic Re: I've topped up but I can't buy any add ons.... in Pay as you go

I've topped up but I can't buy any add ons....

Claremc — Fri, 01 Dec 2023 16:14:51 GMT

I've topped up today as apparently I have used 6.5GB in 2 weeks whilst working from home on wifi. Topped up £15 to buy an add on, but it's showing nothing available on the app or website. No live chat available which is what I've used before.

Any ideas on how I can get some data with the top up I've done?

Re: I've topped up but I can't buy any add ons....

XRaySpeX — Fri, 01 Dec 2023 16:55:22 GMT

@Claremc : Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: I've topped up but I can't buy any add ons....

Claremc — Fri, 01 Dec 2023 17:21:32 GMT

Thanks @XRaySpeX

I currently have no data though, until my pack renews so I can't get online to do that.

Re: I've topped up but I can't buy any add ons....

XRaySpeX — Fri, 01 Dec 2023 17:25:09 GMT

You don't need any data to get to the add-on site. It is entirely within EE's network. Otherwise you'd be in a Catch-22 situation.

Re: I've topped up but I can't buy any add ons....

Claremc — Fri, 01 Dec 2023 17:35:30 GMT

Thank you! I didn't know that. Thanks 🙂

Re: I've topped up but I can't buy any add ons....

XRaySpeX — Fri, 01 Dec 2023 17:40:04 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.