topic Re: Message warning saying running out of texts in Pay as you go

Message warning saying running out of texts

Marko15 — Mon, 27 Nov 2023 16:02:47 GMT

I have recently had polite EE text messages telling me that I'm running out of texts, and would I like to buy an add-on pack. It was a bit of a surprise to receive this warning as I had saved up numerous reserve texts, courtesy to successive boosts. Then today (27.11.23) I received another such text which told me I had 5 texts left. I used one of these, and the next message I received from EE was that I had no texts left! Forgive me, but 5 - 1 does not equal 0! Could someone please explain to me what might be happening here. I'm sure there is a prefectly innocent explanation but I would still be interested to know what it might be! Thanks.

Re: Message warning saying running out of texts

XRaySpeX — Mon, 27 Nov 2023 16:09:47 GMT

@Marko15 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Message warning saying running out of texts

Alex_M — Mon, 27 Nov 2023 16:10:07 GMT

Hi @Marko15,

How long was the text? Text messages have a maximum length of 160 characters (spaces included, and emojis count as multiple characters). If it was longer than 160 then the likelihood is it was sent as multiple messages to the recipient.

Thanks,
Alex

Re: Message warning saying running out of texts

Marko15 — Wed, 29 Nov 2023 16:41:22 GMT

Thanks for mentioning this. I’ll look into it. I suspect the texts I send for allowance checks, etc are not free! Thanks again.
Marko

Sent from Outlook for iOS<>

Re: Message warning saying running out of texts

Marko15 — Wed, 29 Nov 2023 16:44:22 GMT

Thanks very much for your reply Alex. I think what you’ve said is actually the cause of the issue and it is good to have this explained and clarified. Thanks again!
Marko

Sent from Outlook for iOS<>