topic Re: Data in Pay as you go

Data

Maichai — Tue, 28 Nov 2023 18:42:35 GMT

Hi. I had 22gb left over as I do pay as you go, and I was told that in order to use the rest of the 22gb I would have to purchase another pack, to get it added onto, so I did so immediately. After purchasing the pack the 22gb left over disappeared and I was left with the £5 pack I had only brought to carry over the data which I hadn’t used.

Re: Data

Katie_B — Wed, 29 Nov 2023 08:15:33 GMT

Hello @Maichai.

Welcome to the EE Community.

Did you receive a text advising this?

What pack did you previously have on your account?

You'll need to renew your pack or plan within seven days of its expiry date to get your Data Rollover.

Speak soon,

Katie

Re: Data

XRaySpeX — Wed, 29 Nov 2023 13:58:02 GMT

@Maichai : You can't rollover 22 GB from a £5 pack which only has 250 MB data. It's only pack data that will rollover, not boosts or earlier rollovers.