topic Re: Debt in Pay as you go

Debt

Alex02xo — Mon, 27 Nov 2023 21:47:54 GMT

I used to have a pay as you go sim I stopped using it months ago and I’ve been told that I’m apparently in debt with you but because I stopped using the sim I don’t have my account number anymore so I don’t know how to pay what it’s saying I owe

Re: Debt

XRaySpeX — Mon, 27 Nov 2023 21:52:04 GMT

It's not possible to be in debt on a PAYG SIM. You pay in advance of use.

Re: Debt

bristolian — Mon, 27 Nov 2023 22:28:40 GMT

Whom or what has told you that you're in debt?

Re: Debt

XRaySpeX — Mon, 27 Nov 2023 22:43:35 GMT

Show us that which is telling you that you are in debt to EE.

Re: Debt

Alex02xo — Tue, 28 Nov 2023 15:46:44 GMT

The credit people because I am on a app which increases my credit score but I’ve only been on pay as you go with EE so it confused me

Re: Debt

Leanne_T — Tue, 28 Nov 2023 16:06:47 GMT

Hi @Alex02xo

Thanks for coming here.

Have you ever had a pay monthly account for mobile or broadband with us?

How long ago was the default in payment?

Leanne.

Re: Debt

Alex02xo — Tue, 28 Nov 2023 21:38:22 GMT

Since 5th august 2021

Re: Debt

Christopher_G — Wed, 29 Nov 2023 09:11:40 GMT

Have you ever had a pay monthly contract or broadband with EE, @Alex02xo?

Chris