topic Re: Trying to change debit card in Pay as you go

Trying to change debit card

Toopie28 — Fri, 09 Dec 2022 04:23:50 GMT

I've managed to get to the payment page. I click on add a credit card. Fill in all details. Hit submit and it will show that the credit card number has not been entered. It has.

I need to change this as a payment is due in 4 days and I'm out of the country. Meaning my Wi-Fi is going to go off at home. And with it all the security cameras!!!

There's no chat or email to get in touch with anyone. I can't call as I'm overseas and I did try and was on hold for 50 mins. You have to pay for overseas calls.

Help!!!

Re: Trying to change debit card

Christopher_G — Fri, 09 Dec 2022 09:16:17 GMT

Hi @Toopie28

Is this a pay monthly contract or a pay as you go account that you're looking to change your payment details for?

Chris

Re: Trying to change debit card

Toopie28 — Fri, 09 Dec 2022 12:55:51 GMT

It's a subscription pack that is charged every month. So pay as you go I believe.

Re: Trying to change debit card

Christopher_G — Fri, 09 Dec 2022 13:02:23 GMT

OK, thanks @Toopie28.

Could you try using a different device or browser to update the card details?

Chris

Re: Trying to change debit card

Toopie28 — Fri, 09 Dec 2022 13:04:48 GMT

Yeh thanks, I did. Tried on my phone AND my PC.

Even tried 2 different cards in case it was that.

Do you know there's a glitch going on right now?

Re: Trying to change debit card

Christopher_G — Fri, 09 Dec 2022 13:17:42 GMT

I'm not aware of any glitches, @Toopie28.

Could you try when connected to mobile data and WiFi? Also, if you have a different browser on your PC, that would be great too.

Chris

Re: Trying to change debit card

Toopie28 — Fri, 09 Dec 2022 13:36:02 GMT

OK, I'll try on my tablet and update!

Thanks!

Re: Trying to change debit card

cheddarman — Wed, 10 May 2023 15:51:45 GMT

I can't find where you can change your card???

Re: Trying to change debit card

Leanne_T — Wed, 10 May 2023 16:14:00 GMT

Hi @cheddarman

Do you have a pay as you go account and wish to update the card details?

Leanne.

Re: Trying to change debit card

cheddarman — Wed, 10 May 2023 17:59:04 GMT

Not PAYG, contract paid monthly.
Michael Deardenhttps://www.flickr.com/photos/63508234@N06/

Re: Trying to change debit card

Leanne_T — Wed, 10 May 2023 18:01:52 GMT

Hi @cheddarman

Thanks for coming back to me.

To add a new card you'll need to make a payment with it, have you made a payment using the new card?

Leanne.

Re: Trying to change debit card

Yanto11 — Thu, 17 Aug 2023 15:02:16 GMT

monthly

Re: Trying to change debit card

Christopher_G — Thu, 17 Aug 2023 16:57:34 GMT

Hi @Yanto11

Welcome to the community.

What is it that you're looking to do? We'll do our best to help.

Chris

Re: Trying to change debit card

Rhona12 — Sun, 24 Sep 2023 02:12:56 GMT

Need to change my details got a new bank card

Re: Trying to change debit card

Christopher_G — Sun, 24 Sep 2023 06:53:40 GMT

Hi @Rhona12

Are you on contract or pay as you go?

Chris

Re: Trying to change debit card

Mancgirl — Mon, 27 Nov 2023 09:31:53 GMT

I have same issue! There is no obvious link to amend credit card info. I would expect to see it under my profile, but no. Search on credit card, bank card et al don’t take me to where I change enter card detail. My card has expired and new one needs inputting so I can top up the balance. I am currently in Australia so phoning is not an option. I need secure method. Why has it been made so hard?

Re: Trying to change debit card

Christopher_G — Mon, 27 Nov 2023 11:48:49 GMT

Hi @Mancgirl

Welcome to the community.

Is this for a recurring pay as you go subscription, or just a top up? If you're looking to add credit to your account, could you try our Fast Payment service?

Chris

Re: Trying to change debit card

Mancgirl — Tue, 28 Nov 2023 08:07:23 GMT

I have a pay as you go sim.
I set it up in June.
Now I need to top up the balance and keep the sim active.
I am currently in Australia, so phone is too expensive.
There is no option on either the whole web site or my profile to add a credit card.

Why isn’t it offered?

Many thanks

Susan ******

[mod edit: personal details removed from the forum]

Sent from my iPad

Re: Trying to change debit card

Leanne_T — Tue, 28 Nov 2023 08:09:01 GMT

Hi @Mancgirl

When was the last time you made a chargeable activity on your account?

Your account could be in hibernation and no changes can be made until this is removed, full details can be found in our What is pay as you go and flex hibernation, and how do I stop it? - The EE Community article.

Leanne.

Re: Trying to change debit card

Mrt21 — Wed, 20 Dec 2023 07:44:42 GMT

I put wrong details on my credit card, how can I correct this so I can make payments for pay as you go?