topic Re: Roaming not working loaded &20/- in Pay as you go

Roaming not working loaded &20/-

Fbasheer — Fri, 24 Nov 2023 10:59:15 GMT

I have converted my contract to pay as yu go the agent forgot to activate the roaming option I am abroad cannot receive or make calls pathetic

tried contact on the messaging system hope it’s will be done at time poor service and wait time hours

Re: Roaming not working loaded &20/-

XRaySpeX — Fri, 24 Nov 2023 11:07:23 GMT

It takes 30 days to cancel a contract & before it is moved to PAYG. Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

Re: Roaming not working loaded &20/-

Fbasheer — Fri, 24 Nov 2023 14:53:43 GMT

It’s already 30 days exchanged chat with EE agent he said Roaming was not activated when It was converted to pay as yu go

EE agents don’t know much about their products one says something else the other something else he did not mention that I had to be in uk told him ii was in bahrain he advised that it will be activated by this evening after 24 hrs let’s keep our fingers crossed coujd not find the chat option on the er app

fon not working expect me to call the 0800 number and wait for hours when I thru had enough of EE poor network al l over specially in Mayfair london

Re: Roaming not working loaded &20/-

XRaySpeX — Fri, 24 Nov 2023 14:57:32 GMT

It's not a matter of how long it's been now but whether you used it in UK once the 30-day notice period expired.

Re: Roaming not working loaded &20/-

Fbasheer — Sun, 26 Nov 2023 05:21:15 GMT

EE services are pathetic I am abroad converted my contract into pay as you go to save and was advised that as long as I load credit roaming will be functional the agent did not have any clue I’ll advised me

day before yesterday contacted on the message a Mr singh who spent good 5o minutes to resolve the issue I told him I am in dubai bahrain need to make and receive emergency calls from home uk I was tons that he had activated it and it will work in 24 hrs nothing done stabil when I try to call voice message call barred cannot send sms messages too

agents at EE have no clue how to resolve issues if I have to buy a roaming packet than shoujd have been advised still struggling to resolve

will move out from EE poor service delivery and incompetent staff

lodged a complaint 4 days no response yet to resolve now the message service option is also no there told it’s not available for pay as yu go customers ??

van EE help this community is of no real use moving in circles a shame

Re: Roaming not working loaded &20/-

Katie_B — Sun, 26 Nov 2023 07:23:56 GMT

Good morning @Fbasheer.

Welcome back to the community.

Have you used your SIM in the UK after moving to pay as you go?

Roaming for pay as you go customers is already enabled, as long as there is credit on your account you will be able to make and receive calls and texts in Dubai.

Katie

Re: Roaming not working loaded &20/-

XRaySpeX — Sun, 26 Nov 2023 12:48:23 GMT

As it was switched to PAYG while you were abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad.

Re: Roaming not working loaded &20/-

Fbasheer — Mon, 27 Nov 2023 16:51:27 GMT

My roaming issue unresolved can’t sms can’t make or receive EE is a louzy provider their agents I’ll informed about their products

can EE sort this out or suggest a way out I need the fon I am in bahrain at present won’t be coming to uk before January

suggestions made by the community nothing has worked

Re: Roaming not working loaded &20/-

XRaySpeX — Mon, 27 Nov 2023 17:02:00 GMT

@Fbasheer : Let's get this straight!

When did you phone EE to cancel your contract & move it to PAYG?
When did you leave the UK?

Re: Roaming not working loaded &20/-

Fbasheer — Mon, 27 Nov 2023 17:20:24 GMT

This in October while I was in uk it took 30 days to convert into pay as yu go

left uk on 10 October

what’s the solution to this ??moving in circles EE lodged a complaint twice no action just a standard email acknowledgement !

loaded £20 two weeks ago agent said roaming will be activated for pay as u go in 24 hrs that was 6 days ago

Re: Roaming not working loaded &20/-

Fbasheer — Mon, 27 Nov 2023 17:23:26 GMT

I hope your info is correct as the agent advised me otherwise EE agents are highly incompetent dint know the products

li return to uk in February tentative crazy 😜 rules

Re: Roaming not working loaded &20/-

Fbasheer — Mon, 27 Nov 2023 17:24:49 GMT

No the period expired when I was abroad and still out of uk no solution I guess just need to switch to a better company O2 I guess

Re: Roaming not working loaded &20/-

Fbasheer — Mon, 27 Nov 2023 17:27:06 GMT

Not used in uk but the agents advised otherwise it pay ad yu will be activated in 24 hrs nothing of the sort you are suggesting must have used it in uk ?pretty frustrating to say the least incompetent bunch at EE !

Re: Roaming not working loaded &20/-

XRaySpeX — Mon, 27 Nov 2023 17:33:55 GMT

Well, as you left UK before the SIM could be converted to PAYG, you never had any opportunity to use it on EE's home UK network. So you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad.

Your issue is unresolvable until you return to UK.

All suggestions you've been given here have been the same as I just stated & therefore, again, cannot be made to work while you are abroad.

Re: Roaming not working loaded &20/-

Fbasheer — Mon, 27 Nov 2023 17:46:41 GMT

Thanks. misguided by the. EE agents shows incompetency i clearly told him that I was abroad they should have guided me ! Test in piece EE