topic Re: buy more data on flex in Pay as you go

buy more data on flex

JVG — Thu, 23 Nov 2023 08:30:29 GMT

on a flex15 subscription and have run out of data, but no option to buy add ons on app or site. Does anyone know how/if it is possible??

Re: buy more data on flex

Leanne_T — Thu, 23 Nov 2023 11:03:21 GMT

Hi @JVG

Thanks for coming here.

Do you have the option to purchase a data add-on if you visit add-on.ee.co.uk?

Leanne 🙂

Re: buy more data on flex

JVG — Thu, 23 Nov 2023 11:14:25 GMT

No,

There is nothing under "buy add on" to select

Any ideas?

Re: buy more data on flex

Leanne_T — Thu, 23 Nov 2023 11:19:11 GMT

Do you have credit on your account to purchase a data add-on? @JVG

Leanne 🙂

Re: buy more data on flex

JVG — Thu, 23 Nov 2023 11:22:25 GMT

There is £8.75 on the account which according to the prices should be
enough for a data top up. Ive tried topping up before but it still didnt
show up any options to purchase add ons...

Re: buy more data on flex

Leanne_T — Thu, 23 Nov 2023 12:27:34 GMT

Thanks @JVG

This would need to be looked into for you, please call us on 150 and the team will get this sorted for you 🙂

Leanne.