https://community.ee.co.uk/t5/Pay-as-you-go/Re-What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop/m-p/1330267#M60743 <P>EE have no CS email contact.</P> <P>You can contact CS on +44 800 0798586 from a web-calling app such as Skype, or +44 7953 966150 from any working phone.</P> Thu, 23 Nov 2023 12:43:30 GMT bristolian 2023-11-23T12:43:30Z https://community.ee.co.uk/t5/Pay-as-you-go/Re-What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop/m-p/1330262#M60742 <P>Hi I have a similar issue, I need an email address to contact to query my online order.</P><P>I think my number has also gone into hibernation as I have been away from EU/UK since February 2023. I've just returned to Germany and am unable to use my SIM. While in New Zealand I ordered and paid for a £20 top up pack online, with a London address. The amount has been deducted from my NZ Bank account. I now wish to cancel this order please as because of the hibernation issue I can't use it.</P> Thu, 23 Nov 2023 12:10:38 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Re-What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop/m-p/1330262#M60742 ArianaNZ 2023-11-23T12:10:38Z https://community.ee.co.uk/t5/Pay-as-you-go/Re-What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop/m-p/1330267#M60743 <P>EE have no CS email contact.</P> <P>You can contact CS on +44 800 0798586 from a web-calling app such as Skype, or +44 7953 966150 from any working phone.</P> Thu, 23 Nov 2023 12:43:30 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Re-What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop/m-p/1330267#M60743 bristolian 2023-11-23T12:43:30Z