topic urgent help needed in Pay as you go

urgent help needed

eeuser20232 — Tue, 21 Nov 2023 22:53:25 GMT

my sim card has gone into hibernation and i cant call 150 to get it reactivated, it says i dont have enough credit to make this call

Re: urgent help needed

XRaySpeX — Tue, 21 Nov 2023 23:16:29 GMT

You need 25p to make a call to CS.

You could try calling CS on the Freephone no. in my sig. on Skype over WiFi. It might be free.

Re: urgent help needed

eeuser20232 — Wed, 22 Nov 2023 06:27:20 GMT

how can i top up when my sim is currently disabled, in the past when it went into hibernation i would call 150 and it would say press 1 to start using your phone again, something seems to have changed

Re: urgent help needed

XRaySpeX — Tue, 21 Nov 2023 23:28:57 GMT

I offered you a possibly free method!

Re: urgent help needed

eeuser20232 — Tue, 21 Nov 2023 23:33:23 GMT

will customer services require me to know the last top up to pass security

Re: urgent help needed

XRaySpeX — Tue, 21 Nov 2023 23:44:35 GMT

Probably! That's what they always ask me.

Re: urgent help needed

eeuser20232 — Tue, 21 Nov 2023 23:46:41 GMT

do you think they will still be able to reconnect me without that information, i cant remember something i did 6 months ago

Re: urgent help needed

eeuser20233 — Wed, 22 Nov 2023 09:50:13 GMT

i got it sorted now, i called the free number from another phone and it let me reactivate my sim card via the automated menus.

i am the original poster, i forgot the password to my other account. now i have my phone working again i wont have to end my life

Re: urgent help needed

Christopher_G — Wed, 22 Nov 2023 10:34:02 GMT

Thanks for coming back to let us know, @eeuser20233. Glad you're sorted.

Chris